Senior Technical Account Manager, Federal (Spanish Speaking)

About the role

The Opportunity at Altana We are seeking a Senior Technical Account Manager to lead the delivery and adoption of a large-scale software solution with the Mexican government. This role goes beyond traditional account management: you'll act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale.

Responsibilities

• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings. This includes not only providing training and technical support, but also building relationships with user groups and mission leaders.
• Aid customers with in-depth analysis to optimize their experience and results, providing direct analytical support to the customer where necessary to realize value.
• Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission.
• Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
• Synthesize and communicate feedback to the Product team.
• Cook up with the Implementation Engineering team to ensure successful technical delivery.
• Collaborate with Account Executives to develop an account growth strategy, identifying expansion opportunities and transforming them into reality.
• Travel regularly to Mexico to support relationship-building and on-the-ground delivery with local stakeholders.

Requirements

• Native-level Spanish fluency (Required)
• 5+ years of account management, delivery, or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers.
• A strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
• Open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
• Able to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• Willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.

Qualifications

• You have a history of successfully expanding accounts year over year.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You are a business builder with the drive to establish Altana in a new geography, acting as a foundational piece for Altana’s Mexico business.

Skills

• Native-level Spanish fluency
• Strong understanding of SaaS financial metrics
• Excellent communication and interpersonal skills
• Ability to establish positive relationships and influence others
• Knowledge of data fusion and machine learning

Benefits

• US Salary Range And Benefits $150,000 - $175,000 USD
• Competitive equity grants
• Flexible Time Off
• Paid Parental Leave
• Health Benefits
• Supplemental Benefits
• 401(k) Savings
• Commuter Benefits
• Wellness
• Pet Insurance
• Employee Assistance Program
• Dependent Care FSA

Pay

• US Salary Range And Benefits $150,000 - $175,000 USD

Schedule

• This role is based in Brooklyn, NY or Washington, DC with hybrid work flexibility.