Senior Technical Account Manager - Civil Infrastructure

Responsibilities

• Serve as the trusted technical advisor for a portfolio of strategic enterprise customers.
• Establish and maintain strong customer relationships through proactive technical engagement and strategic guidance.
• Partner with Customer Success Managers (CSMs) and Technical Adoption Specialists (TASs) to execute customer success plans and deliver an exceptional Customer Technical Success experience.
• Proactively identify technical risks and recommend best practices that improve solution performance, operational health, and long-term customer success.
• Deliver proactive technical engagement through regular support case reviews, technical health assessments, and recommendations aligned with customer business objectives.
• Provide technical guidance and recommendations that help customers optimize solution performance, stability, and operational health.
• Manage priority technical issues and coordinate escalations while monitoring service level compliance.
• Take a problem management approach to identify trends, address root causes, and recommend continuous improvement initiatives.
• Partner with customer teams to ensure successful deployment, licensing, configuration, and performance of Autodesk desktop and cloud solutions.
• Guide customers through key technical events, including major upgrades, migrations, and adoption of new capabilities.
• Advocate for customer needs by collaborating with Autodesk Support, Product, and Engineering teams to improve technical outcomes and the overall customer experience.

Requirements

• Bachelor's degree or equivalent experience in Civil Engineering, Civil Infrastructure, Surveying, Transportation Engineering, or a related discipline.
• 5+ years of experience implementing, supporting, or consulting on Autodesk Civil Infrastructure solutions (including Civil 3D) in enterprise environments.
• Deep understanding of Civil Infrastructure design workflows, data interoperability, and information exchange across transportation, land development, utilities, water, or related infrastructure projects.
• Strong analytical and troubleshooting skills supporting complex enterprise environments.
• Experience presenting technical information to both technical and business audiences.
• Able to manage multiple customer engagements while effectively prioritizing work.
• Fluency in English.

Preferred Qualifications

• Experience with Autodesk Platform Services (APS).
• Experience with Autodesk Docs and/or Autodesk Construction Cloud supporting infrastructure workflows.
• Experience with Autodesk Revit is a plus, but not required.
• Technical consulting and/or enterprise technical project delivery experience with large, complex organizations.
• Strong communication and relationship-building skills with the ability to influence stakeholders at all levels.