Senior Tech Support Specialist

Primary Responsibilities

• Administer, monitor, and maintain enterprise network infrastructure, ensuring the stability, security, and performance of LAN, WAN, VPN, and telecommunications services across multiple locations.
• Provide advanced technical support and troubleshooting for network-related incidents, identifying root causes and implementing timely resolutions to minimize business disruption.
• Install, configure, upgrade, and maintain Cisco, Meraki, and related network technologies, ensuring infrastructure remains current, secure, and aligned with organizational standards.
• Manage network lifecycle activities, including hardware deployments, equipment replacements, software upgrades, patching, and configuration management.
• Perform and validate network backup and recovery processes, maintaining accurate configurations and documentation to support operational continuity and disaster recovery requirements.
• Serve as the primary technical liaison for network service providers and vendors, coordinating circuit installations, service activations, troubleshooting efforts, hardware replacements, and SLA performance management.
• Support network integration activities associated with new locations, office relocations, acquisitions, and infrastructure expansion projects, ensuring successful implementation and operational readiness.
• Monitor network health, utilization, and availability through proactive analysis of logs, alerts, and performance metrics, recommending improvements to enhance reliability and efficiency.
• Maintain comprehensive network documentation, including topology diagrams, inventory records, configuration standards, operational procedures, and change management activities.
• Champion network security by implementing and maintaining secure configurations, identifying potential vulnerabilities, and ensuring adherence to organizational security policies and best practices.
• Collaborate with infrastructure teams, business stakeholders, local agency personnel, and external partners to deliver network solutions that support business objectives and operational requirements.
• Communicate technical issues, recommendations, and project updates effectively to both technical and non-technical audiences, translating complex concepts into actionable business information.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance network performance, scalability, automation, and operational efficiency.
• Manage multiple priorities simultaneously, balancing day-to-day operational support, project responsibilities, documentation, and strategic initiatives.

Required Qualifications

• 3+ years of experience supporting and administering enterprise network infrastructure in a multi-site environment.
• 3+ years Demonstrated experience managing and troubleshooting LAN, WAN, VPN, and telecommunications technologies.
• 3+ years Hands-on experience with Cisco networking equipment, including configuration, deployment, maintenance, and troubleshooting.
• 3+ years Experience supporting network upgrades, system migrations, infrastructure implementations, and hardware lifecycle management.
• 3+ years Experience working with telecommunications providers, internet service providers, and technology vendors to resolve service and connectivity issues.
• 3+ years Experience maintaining network documentation, inventory records, and configuration standards.

Technical Knowledge & Skills

• 3+ years knowledge of networking fundamentals, including routing, switching, VPN technologies, TCP/IP, DNS, DHCP, and wireless networking.
• 3+ years Proficiency in installing, configuring, monitoring, and supporting network infrastructure within complex enterprise environments.

Additional Requirements

• Ability to travel as needed to support branch offices, infrastructure projects, and site implementations.
• Ability to lift and transport network equipment weighing up to 50 pounds.
• Willingness to work outside normal business hours, including evenings, weekends, and scheduled maintenance windows, as required to support business operations.