Senior Team Manager, Trust Administration

About the role

The Senior Manager (People Leader) role is a senior fiduciary leadership position within Schwab's Personal Trust Services (PTS) organization. This role is responsible for leading a team of Trust Officers and Senior Trust Officers, personally administering complex and/or high-touch personal trust relationships, and ensuring trust accounts are administered in accordance with governing documents, applicable law, internal policies, and regulatory expectations.

Responsibilities

• Leading, mentoring, coaching, and developing a team of Trust Officers and Senior Trust Officers to ensure trust accounts are administered in accordance with applicable laws, regulations, policies, and procedures.

• Personally administering an assigned portfolio of complex and/or high-touch personal trust accounts.

• Interpreting trust agreements and governing instruments to ensure proper administration of assigned accounts and accounts administered by team members.

• Maintaining strong service levels through timely research, thoughtful follow-up, and accurate responses to registered investment advisors, beneficiaries, Schwab advisors, third-party contacts, and private individuals.

• Serving as an escalation point for complex advisor, beneficiary, client, and trust administration matters.

• Preparing and presenting discretionary memoranda for review and approval by the Discretionary Distributions Committee, while coaching team members in their preparation and presentation of similar materials.

• Preparing distribution memoranda and/or directed distribution documentation for review by appropriate authorizing parties, including Tax, Legal, Director, and Chief Fiduciary Officer.

• Providing required notice of terminating trusts to the Trust Settlement team.

• Ensuring appropriate administration, documentation, and accounting for special asset inventory across assigned accounts and supporting team members in their related administration efforts.

• Performing post-acceptance and annual administrative account reviews for assigned accounts.

• Collaborating with Schwab business partners to support client research, issue resolution, service delivery, and recommended system or procedural enhancements.

• Providing training and support to the Administration Team in coordination with the Director.

• Participating in special projects and process improvement efforts that support the Personal Trust Services organization.

Requirements

• 8+ years of experience in personal trust administration.

• Bachelor’s degree or higher, CTFA designation preferred, or equivalent work experience.

• Strong knowledge of fiduciary principles, trust administration practices, and governing document interpretation.

• Practical experience administering complex personal trust relationships; experience with trusts governed by Delaware and Nevada law is a plus.

Qualifications

• Demonstrated ability to lead, coach, mentor, and develop fiduciary professionals.

• Superior organizational skills and the ability to manage multiple priorities without sacrificing quality or accuracy.

• Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with advisors, beneficiaries, clients, senior leaders, and internal business partners.

• Strong judgment, sound decision-making, and the ability to navigate sensitive or complex fiduciary matters with professionalism and care.

• A highly client-oriented mindset with a commitment to delivering thoughtful, timely, and consistent service.

• A proactive, collaborative, and solutions-oriented approach to improving processes, strengthening team capability, and supporting business priorities.

Skills

• Leadership and team management skills.

• Trust administration and fiduciary principles.

• Interpretation of trust agreements and governing documents.

• Client service and relationship management.

• Compliance with legal and regulatory requirements.

• Collaboration and project management.

Benefits

At Schwab, we offer a competitive benefits package that includes:

• 401(k) with company match and Employee stock purchase plan.

• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.

• Paid parental leave and family building benefits.

• Tuition reimbursement.

• Health, dental, and vision insurance.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Hybrid work schedule balancing flexibility and in-person collaboration.