Senior Team Manager, Trust Administration

About the role

The Senior Manager (People Leader) is a senior fiduciary leadership role responsible for leading a team of Trust Officers and Senior Trust Officers while personally administering a portfolio of complex and/or high-touch personal trust relationships. This role is accountable for delivering an exceptional advisor, beneficiary, and client experience while ensuring trust accounts are administered in accordance with governing documents, applicable law, internal policies, and regulatory expectations.

Responsibilities

• Leading, mentoring, coaching, and developing a team of Trust Officers and Senior Trust Officers to ensure trust accounts are administered in accordance with applicable laws, regulations, policies, and procedures

• Personally administering an assigned portfolio of complex and/or high-touch personal trust accounts

• Interpreting trust agreements and governing instruments to ensure proper administration of assigned accounts and accounts administered by team members

• Maintaining strong service levels through timely research, thoughtful follow-up, and accurate responses to registered investment advisors, beneficiaries, Schwab advisors, third-party contacts, and private individuals

• Serving as an escalation point for complex advisor, beneficiary, client, and trust administration matters

• Preparing and presenting discretionary memoranda for review and approval by the Discretionary Distributions Committee, while coaching team members in their preparation and presentation of similar materials

• Preparing distribution memoranda and/or directed distribution documentation for review by appropriate authorizing parties, including Tax, Legal, Director, and Chief Fiduciary Officer

• Providing required notice of terminating trusts to the Trust Settlement team

• Ensuring appropriate administration, documentation, and accounting for special asset inventory across assigned accounts and supporting team members in their related administration efforts.

• Performing post-acceptance and annual administrative account reviews for assigned accounts.

• Collaborating with Schwab business partners to support client research, issue resolution, service delivery, and recommended system or procedural enhancements.

• Providing training and support to the Administration Team in coordination with the Director.

• Participating in special projects and process improvement efforts that support the Personal Trust Services organization.

Requirements

• 8+ years of experience in personal trust administration

• Bachelor’s degree or higher, CTFA designation preferred, or equivalent work experience

• Strong knowledge of fiduciary principles, trust administration practices, and governing document interpretation

• Practical experience administering complex personal trust relationships; experience with trusts governed by Delaware and Nevada law is a plus

• Demonstrated ability to lead, coach, mentor, and develop fiduciary professionals.

• Superior organizational skills and the ability to manage multiple priorities without sacrificing quality or accuracy

• Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with advisors, beneficiaries, clients, senior leaders, and internal business partners

• Strong judgment, sound decision-making, and the ability to navigate sensitive or complex fiduciary matters with professionalism and care

• A highly client-oriented mindset with a commitment to delivering thoughtful, timely, and consistent service

• A proactive, collaborative, and solutions-oriented approach to improving processes, strengthening team capability, and supporting business priorities