Senior Team Leader T1 ERT

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. It serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has grown to approximately 45,000 employees globally, operating in 23 locations across 12 countries, including the Philippines, India, and the United States. The company prioritizes a People First culture and offers competitive salaries and comprehensive benefits.

Requirements

• Proven experience managing complex schedules and multi-site operations in a high-stakes, 24/7 environment.
• Ability to perform Root Cause Analysis (RCA) and translate trends and attrition data into operational excellence.
• Strong interpersonal skills to resolve QA disputes and lead through influence across different sites (PHX).
• A passion for coaching and building a talent pipeline.

Qualifications

• Familiarity with workforce management tools, Buganizer (or similar ticketing systems), and compliance tracking software.