Senior Team Lead, Customer Onboarding

Career Details

About the role

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen—fast.

Responsibilities

• Lead and Develop a High-Performing Team
• Drive Execution and Delivery Excellence
• Manage Escalations and Strategic Accounts
• Enablement and Program Development
• Cross-Functional Collaboration
• Project and Program Leadership
• Metrics, Reporting, and Process Management
• Customer Experience and Quality Oversight

Requirements

• Minimum 5+ years of relevant professional experience, with at least 2+ years working with Enterprise or Fortune 500 customers in a SaaS, delivery, or professional services environment.
• At least 1+ year of people leadership experience preferred
• Bachelor’s Degree preferred.
• Strong working knowledge of Salesforce or similar CRM and project management tools.
• Familiarity with ZoomInfo’s platform and multi-product suite is a plus.
• Proven success leading and developing high-performing teams.
• Excellent communication skills (oral, written, and visual) with the ability to influence across all levels of the organization.
• Demonstrated experience managing complex projects and delivering outcomes in fast-paced, cross-functional environments.
• Strong attention to detail, process orientation, and ability to manage competing priorities effectively.
• High level of business acumen with the ability to identify opportunities for process optimization and program scalability.
• Ability to interpret data and translate insights into action plans.
• Experience leading a team, or acting as the primary individual contributor, in the execution of complex POC and Trial onboarding engagements, with a strong track record of cross-functional partnership across Sales, Solutions Engineering, Product, and Customer Success.

Qualifications

• Hybrid in-office position, with an expectation of 3 days in office and 2 days at home at one or major offices (Waltham MA, Vancouver WA, or Bethesda MD)

Benefits

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Pay

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

Schedule

This role is a hybrid in-office position, with an expectation of 3 days in office and 2 days at home at one or major offices (Waltham MA, Vancouver WA, or Bethesda MD).