Senior Systems Support Engineer

The Opportunity

We're growing and seeking a Senior Systems Support Engineer to provide white-glove technical support to C-suite executives, senior leaders, directors, managers, and end users. You'll own issues from first contact through complete resolution, build trusted relationships, and become the go-to person for clients.

What You’ll Do

• Provide responsive, white-glove technical support to C-suite executives, senior leaders, directors, managers, and end users.
• Administer Microsoft 365, Exchange Online, Entra ID, and user lifecycle activities.
• Provision and deprovision users, licenses, permissions, shared mailboxes, Microsoft 365 Groups, and distribution lists.
• Manage MFA, Conditional Access, and identity-related security.
• Deploy, configure, administer, and support Windows endpoints and Microsoft 365 environments.
• Troubleshoot networking issues including DNS, DHCP, VPN, Wi-Fi, VLANs, and firewall fundamentals.
• Support printers, scanners, and multifunction devices.
• Use remote monitoring and management tools to proactively identify and resolve issues.
• Participate in Microsoft 365 migrations, technology upgrades, and infrastructure improvements.
• Perform root-cause analysis instead of implementing temporary fixes.
• Document work clearly so teammates and clients benefit from your knowledge.
• Occasionally assist after hours during planned maintenance, projects, or critical outages.

What We’re Looking For

• Strong hands-on experience with Microsoft 365, Entra ID / Azure Active Directory, Exchange Online, Intune, Active Directory, Group Policy, Windows Server, Remote Monitoring and Management (RMM) platforms, Microsoft Defender, Microsoft 365 Security, Conditional Access, Identity and Access Management, PowerShell, SharePoint, Microsoft Teams, Windows endpoint support, Endpoint deployment, Hardware troubleshooting, Printer and MFP troubleshooting, Networking fundamentals, DNS, DHCP, VPNS, Firewalls.
• Genuinely enjoys helping people.
• Enjoys solving complex technical problems.
• Owns problems until they are fully resolved.
• Requires minimal supervision.
• Thinks critically and independently.
• Communicates exceptionally well.
• Keeps clients informed throughout the troubleshooting process.
• Documents work thoroughly.
• Takes accountability for outcomes.
• Fulfills commitments.
• Learns new technologies quickly.
• Can prioritize multiple issues without being micromanaged.
• Treats every client with professionalism and respect.
• Is dependable, responsive, and takes pride in delivering exceptional service.
• Willing to occasionally work after hours when necessary.

Compensation & Benefits

• Salary: $85,000–$105,000 annually, depending on experience and demonstrated ability.
• Benefits include: Competitive salary, Health insurance, Retirement plan with company matching, Paid time off, Paid holidays, Company-provided equipment, Ongoing training and professional development, Mileage reimbursement for business travel, Opportunities for advancement as our company continues to grow.

The Person We’re Looking For

• Genuinely enjoys helping people.
• Enjoys solving complex technical problems.
• Owns problems until they are fully resolved.
• Requires minimal supervision.
• Thinks critically and independently.
• Communicates exceptionally well.
• Keeps clients informed throughout the troubleshooting process.
• Documents work thoroughly.
• Takes accountability for outcomes.
• Fulfills commitments.
• Learns new technologies quickly.
• Can prioritize multiple issues without being micromanaged.
• Treats every client with professionalism and respect.
• Is dependable, responsive, and takes pride in delivering exceptional service.
• Willing to occasionally work after hours when necessary.

Nice to Have

• Experience supporting multiple organizations or business units.
• MSP or IT consulting experience.
• Microsoft 365 migrations.
• Powershell automation.
• Fortinet experience.
• Hyper-V.
• VMware.
• Experience supporting healthcare, legal, financial, or other professional-service organizations.
• Experience providing executive or C-suite support.

We Value

• Helping people.
• Ownership.
• Integrity.
• Accountability.
• Exceptional client service.
• Professional communication.
• Calm under pressure.
• Documentation.
• Teamwork.

Who Will Love This Job

• Helping people.
• Solving complex technical problems.
• Owning problems until they are solved.
• Providing white-glove support.
• Working directly with executives, directors, managers, and end users.
• Building trusted client relationships.
• Working with modern Microsoft technologies.
• Learning continuously.
• Supporting a wide variety of technologies and environments.
• Being the person others rely on when technology matters.

Who Probably Will Not Enjoy This Position

• A highly specialized infrastructure-only position.
• A software development role.
• A position with little interaction with end users.
• A role where most work is routinely escalated to someone else.
• A project-only position with minimal operational support.
• A low-accountability environment with narrowly defined responsibilities.

Apply at:

https://finfonet.breezy.hr/p/c32003c47806-senior-systems-support-engineer