Senior Systems Software Engineer

About the role

Designs and delivers features for provisioning, onboarding, and platform services; owns small-to-medium components end-to-end. Performs cross-layer debugging spanning kernel/user space, firmware interfaces, and hardware signals; identifies mitigations and root causes. Monitors and tunes performance, capacity, and error budgets for owned services or drivers; adds observability and guardrails. Enhances automation for fleet operations; improves CI/CD, validation, and conformance tests. Participates in schematic/board reviews to surface firmware/software implications; supports early bring-up with targeted diagnostics.

Responsibilities

Systems Software Development

• Design, develop, and maintain standard and non-standard system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in a hyperscale environment.
• Independently design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.
• Integrate and validate system firmware with hardware components.
• Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging.
• Diagnose and resolve issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.
• Work closely with platform engineering, operations, firmware development, silicon/board vendors, and data center teams to support and troubleshoot hardware bring-up, provisioning, and lifecycle operations.

Software Development and Coding

• Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.
• Adheres to and suggests improvements to all phases of the software development lifecycle.
• Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.
• Leads code reviews in designated areas to help drive improvements.
• Conducts debugging and troubleshooting to identify and fix moderately complex software issues.
• Develops fixes for identified issues.
• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
• Exercises judgment and discretion to conduct performance profiling and optimization of coding.
• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
• Implements moderately complex API versioning, lifecycle, and interoperability strategies.

Software Architecture – Software System Structural Design

• Designs and develops software, systems, and services aligned to pre-defined system architecture.
• Develops working knowledge of software architecture decisions and best practices.
• Collaborates with team leads to review work to ensure alignment with software architecture.
• Implements moderately complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration – Software Products Support

• Collaborates within and beyond immediate team to understand customer issues and align solutions.
• May provide technical guidance and support to customers regarding customer-reported issues, independently.
• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
• Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
• Implements customer issue and/or defect handling and training processes, independently.
• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance – Security and Compliance

• Collaborates with the team to establish and follow development practices and coding standards.
• Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
• Keeps up-to-date with industry best practices and applies them to software development processes.
• Implements secure coding practices to prevent security vulnerabilities.

Development Operations – System Maintenance

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution

• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.
• Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership

• Collaborates across teams to align on expectations and achieve shared objectives.
• Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.
• Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving

• Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.
• Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.
• Contributes to knowledge sharing and best practices.

Continuous Learning

• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.
• Seeks out and leverages feedback and training to improve skills.
• Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement

• Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.
• Seeks input from team members on alternative approaches and methods for improving work.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.