Senior Systems Operations Engineer- ITSM Governance

About This Role

Wells Fargo is seeking a highly skilled and forward-thinking Senior Systems Operations Engineer- ITSM Governance to support and strengthen Incident and Problem Management operations within a highly regulated Technology Command Center & Production Management (TCCPM) operations. This role is responsible for driving operational excellence, governance, and control execution across Incident, Problem, and Availability processes, while partnering closely with Technology Command Center, Production Management, and engineering teams.

Required Qualifications

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Business Execution, Implementation, or Strategic Planning experience
• 4+ years of hands-on experience working within IT Service Management (ITSM) frameworks
• 3+ years in creating, maintaining, and managing reports and management presentations
• 1+ years of Problem management, Incident management and Risk Management
• Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management
• Understanding of ServiceNow ITSM product Line and its Offerings
• Strong understanding of Generative and Agentic AI technologies, including prompt engineering, with awareness of associated governance, risk, and control considerations
• Experience working in highly regulated environments where Incident, Problem, and Availability processes are subject to ongoing governance, internal reviews, and regulatory oversight
• Strong communication & Data presentation & Interpersonal skills
• Knowledgeable on industry frameworks Like: COBIT2019, FFIEC and ITIL

Desired Qualifications

Experience working in highly regulated environments where Incident, Problem, and Availability processes are subject to ongoing governance, internal reviews, and regulatory oversight

Job Expectations

• This position is hybrid and must be located at one of the posted locations
• This position is not eligible for visa sponsorship

Pay Range

$41.83 - $74.04

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date

20 Jul 2026

Reference Number

R-559880-2