Senior Systems Engineering Manager, Corporate IT

How you’ll make a difference

• Build and scale the IT Systems organization: Own organizational design for the IT Systems team. As the team grows, establish the right team topology, define spans of control, and create clear ownership areas. Recruit, develop, and retain engineers and engineering leaders across SaaS systems administration, identity and access management, endpoint management, and infrastructure.
• Drive team performance and delivery: Set clear goals and OKRs, establish healthy team rhythms, and create an environment where engineers are focused, unblocked, and delivering high-quality outcomes consistently. Establish processes that scale—project intake, incident management, change management, and retrospectives—and evolve them as the organization matures.
• Partner with cross-functional stakeholders: Work closely with Security, Risk and Trust, People Operations, Finance, and Business Operations to understand needs, prioritize effectively, and align technical investments to company goals. Serve as the senior IT engineering voice in cross-functional planning forums.
• Set technical direction and engineering standards: Define the technical vision and roadmap for the IT Systems team, promoting best practices in reliability, security, scalability, and operational excellence. Balance short-term delivery with long-term technical investment across identity, endpoint, SaaS, and networking domains.
• Champion automation and efficiency: Drive the adoption of automation to reduce toil, improve IT service delivery, and enable Klaviyo’s teams to operate at scale across our global footprint.
• Represent your organization with clarity: Communicate progress, blockers, and strategy to senior leadership and cross-functional partners. Advocate for the resources your teams need.

Who you are

• 5+ years of IT or systems engineering experience, with 3+ years in an engineering management or technical leadership role at a high-growth technology company.
• Proven track record of building, scaling, and leading high-performing IT engineering teams. You’ve grown teams from small squads into structured organizations and know how to design teams for autonomy and accountability.
• Strong technical foundation across enterprise IT domains—SaaS systems administration, identity and access management (Okta or similar), endpoint management (Jamf, Intune), and enterprise networking.
• Experience partnering with cross-functional stakeholders to define requirements, prioritize work, and deliver measurable outcomes aligned with business goals.
• Demonstrated ability to set technical strategy and drive engineering excellence across multiple IT domains simultaneously.
• Strong communication skills with the ability to clearly articulate technical concepts to non-technical audiences and influence without authority.
• Experience with vendor management, SaaS lifecycle management, and IT budget ownership.

Qualifications

This position is designated as hybrid, and has an in-office component of three (3) times per week.

Massachusetts Applicants:

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.