Senior Systems Engineer - PIPELINE

Primary Responsibilities

• Deploying M365 workloads (Intune, Defender, Teams, OneDrive, AVD); S2S VPN; installations & troubleshooting.
• Provide technical support to assist in the sale, installation, and support of company products.
• Conduct and/or participate in demonstrations, customer evaluations, and ROI analyses.
• Deliver technical presentations and respond to technical questions during sales calls.
• Provide technical content for bids and sales proposals.
• Provide direct sales support in operating systems, performance conversion, and complex configuration planning.
• Develop, design, and recommend solutions including Microsoft Active Directory and Azure Active Directory (Entra ID) hybrid, Microsoft Exchange/Exchange Online with a strong understanding of migration methodologies between these platforms and hybrid coexistence, Microsoft SQL Server, Office 365 (and all Office 365 components), and related hardware and software products.
• Strong working knowledge of Microsoft Azure Cloud platform with the ability to design and deploy infrastructure services inside of Azure, along with hybrid models utilizing Site-to-Site VPN tunnels to OnPrem locations.
• Design, deploy, and troubleshoot Microsoft Cloud offerings including Intune, Microsoft Defender, Microsoft Teams, OneDrive, and Azure Virtual Desktop (VDI).
• Maintain an in-depth knowledge of operating systems, hardware systems, peripheral products, conversion techniques, and performance methods of all company offerings.
• Install products and connect servers at customer sites as required.
• Train customers in the use of hardware and software.
• Establish and cultivate ongoing business relationships with customers to facilitate additional business.
• Document prospect and customer contact activity and customer configuration information in Salesforce.com.
• Document personal activity with status and time reporting.

Technical Skills

• Robust working level knowledge of virtualization environments (VMware, Hyper V, and/or XenServer).
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem-Solving – Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
• Technical Skills – Strives to continuously build knowledge and skills; Share expertise with others.

Business Acumen

• Understands business implications of decisions;
• Displays orientation to profitability;
• Demonstrates knowledge of market and competition.

Core Competencies

• Knowledge, Skills, And Abilities Required:
• Knowledge of Infrastructure architectures, including physical servers, storage devices (including SAN/NAS/DAS), storage networking protocols (iSCSI, FC, DirectAttached), backup/disaster recovery ideologies and implementation, and networking stack for communications.
• Experience working with Microsoft Active Directory and Azure Active Directory (Entra ID) hybrid; exceptional knowledge of Microsoft Exchange/Exchange Online with a strong understanding of migration methodologies between these platforms and hybrid coexistence.
• Exceptional knowledge of Microsoft SQL Server administration and migration, particularly MS SQL, SSIS, and SSRS migration.
• Required knowledge of Microsoft Fileservers, DFS replication, sharing, and migration methodologies for fileservers. Strong administrative understanding of Group Policy and Policy modification. Strong administrative understanding of Print Servers and Print Server migration.
• Exceptional knowledge of Office 365 (and all Office 365 components) – stand-alone and hybrid configuration, with an understanding of migration practices both from Exchange and non-Exchange (IMAP) systems.
• Strong understanding of Azure services, configuration, implementation, and migration. Strong understanding of Microsoft SCCM.
• Strong understanding of workstations and provisioning in the Active Directory Forest/Domain model.
• MCP (Microsoft Certified Professional) Certification.
• PREFERRED WORKING CONDITIONS:
• Requires physical ability to lift up to 50 pounds for product installations.
• Familiarity with most if not all Microsoft server platforms and technologies.
• Experience in consulting or a history of handling multiple different customer scenarios.
• MCSA / MCSE / MCAA / or 1 basic Microsoft Fundamentals (current/up-to-date) and 1 Microsoft Intermediate (current/up-to-date) certifications are preferred, but not required.
• Requires up to 20% travel for product installations, training, and meetings.