Senior Systems Engineer - L2/L2+ Support

About Gartner IT

Join a world-class team of innovative engineers dedicated to building creative digital solutions that empower our colleagues and clients. At Gartner IT, we drive organizational impact by delivering advanced technology solutions that power Gartner's growth. We foster a culture of continuous innovation, value outcome-driven success, and believe that great ideas can come from anyone.

About this Role

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

What You'll Do

• Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
• Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
• Collaborate with cross-functional teams, document solutions and drive process improvements
• Performing minor code fixes and deploy changes as needed is a plus

What You'll Need

• Bachelor's degree or foreign equivalent degree in Computer Science or a related field required
• 5+ years hands-on production support experience
• Proficient with database scripting (Postgres, PL/SQL)
• Knowledge on Usage of JSON, XML data structure, API integration methods
• Experience handling escalated technical issues (L2/L2+)
• Familiarity with Co-Pilot and GenAI tools
• Excellent communication skills; collaborative team player

Good to Have

• Apttus CPQ/CLM platform support experience is a plus
• Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
• Experience performing minor code fixes and deploying solutions is a plus

Who You Are

Analytical problem-solver who thrives in fast-paced environments, values collaboration and continuous improvement.

What You Will Get

• Competitive compensation
• Limitless growth and learning opportunities
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you
• A chance to make an impact – your work will contribute directly to our strategy
• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
• 20+ PTO days plus holidays and floating holidays in your first year
• Extensive medical, dental insurance and vision plan
• 401K with corporate match, immediate vesting
• Health-and-wellness-related allowance programs
• Parental leave
• Tuition reimbursement
• Employee Stock Purchase Plan
• Employee Assistance Program
• Gartner Gives Charity Match
• And much more!

Pay

A reasonable estimate of the base salary range for this role is 86,000 USD - 118,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.