Senior Systems Engineer I

Responsibilities

• Provide technical leadership for endpoint engineering services across Windows and macOS platforms.
• Establish engineering standards, governance, and best practices aligned with enterprise objectives.
• Serve as the escalation point for complex technical issues, architecture decisions, and service design challenges.
• Design, implement, and optimize endpoint management solutions using Microsoft Intune, Jamf Pro, Entra ID, Microsoft Graph, and modern management technologies.
• Lead device lifecycle management, including Autopilot, zero-touch deployment, configuration standards, and policy management.
• Develop automation and integrations using PowerShell, Bash, APIs, and orchestration tools to improve service efficiency and consistency.
• Partner with architecture, security, and platform teams to ensure endpoint solutions are secure, scalable, compliant, and operationally effective.
• Drive continuous improvement through telemetry, analytics, proactive remediation, and performance monitoring.
• Maintain accountability for service quality, supportability, platform resilience, and lifecycle management.
• Contribute to governance, risk management, audit readiness, and change control processes.
• Collaborate with Security, Service Desk, ITSM, and engineering teams to implement and support endpoint solutions.
• Translate technical requirements into operational outcomes and drive cross-functional improvements.
• Provide technical mentorship, guidance, and knowledge sharing across the organization.

Requirements

• Jamf 300 certification.
• 5+ years of experience in Endpoint Engineering, Systems Engineering, or a senior technical support role.
• Strong experience with Microsoft Intune, Jamf Pro, Entra ID, and enterprise device management.
• Expertise in Windows endpoint management, including Autopilot and device lifecycle management.
• Experience managing macOS devices in enterprise environments.
• Advanced scripting and automation skills using PowerShell, Bash, APIs, and Microsoft Graph.
• Strong understanding of endpoint security, conditional access, compliance policies, and identity management.
• Experience with telemetry, analytics tools (KQL preferred), and data-driven service improvement.
• Experience designing scalable, resilient, and supportable enterprise solutions.
• Familiarity with ITSM platforms such as ServiceNow.
• Design agent-assisted workflows for diagnostics, remediation, and support operations.
• Establish human-in-the-loop controls for AI-driven actions impacting users or compliance.
• Convert repeatable tasks into governed, scalable automation workflows.
• Evaluate emerging AI agent capabilities for EUC use cases and determine where they fit within service boundaries, approval models, and audit requirements.
• Ensure AI processes are explainable, measurable, and aligned to risk and governance standards.

Qualifications

• Required Qualifications as listed above.

Skills

• Technical Leadership
• Engineering Standards & Governance
• Complex Technical Issues Management
• Endpoint Management Solutions Design & Implementation
• Device Lifecycle Management
• Automation & Integration Development
• Security & Compliance Expertise
• Telemetry & Analytics Proficiency
• Scalable & Supportable Solutions Design
• ITSM Platform Familiarity
• AI Agent Capabilities Evaluation

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision benefits.
• Retailment Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.
• Short-and-Long Term Disability, Life, and Accidental Death Insurance.
• Critical Illness and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption, and surrogacy benefits.
• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
• Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering.