Senior Systems Engineer - Executive Support (On-Site)

PURPOSE

Serve onsite as the primary point of contact for the CEO and Executive Leadership Team, providing white glove executive-level technical support and coordinating with IT resources to ensure rapid issue resolution. Maintain the stability, integrity, and performance of the organization’s information systems by monitoring, supporting, and optimizing networked environments.

Essential Functions

• Deliver high-visibility, VIP-focused IT support with professionalism and discretion, providing executive-level technical assistance to the CEO and Executive Leadership Team while ensuring the stability, integrity, and performance of all business-critical applications through proactive issue resolution and close coordination with IT resources.
• Maintain secure, high-performing systems by implementing tailored cybersecurity practices designed for executive-level risk profiles.
• Oversee premium technology procurement, configuration, and lifecycle management, ensuring optimal performance and alignment with business needs.
• Automates the installation and configuration of applications in development and production environments.
• Evaluates new systems by performing in-depth tests, including end-user reviews.
• Researches software and related products to support recommendations and purchasing.
• Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems.
• Develop system automation and system integration of business processes.
• Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Qualifications

• Education Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Licenses/Certifications: Preferred ITIL Foundations v3 within 180 Days.
• Experience: 5 years software, hardware and/or systems engineering related experience.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of programming languages and web-based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• IT ticketing system utilization (Service Now).
• Ability to collaborate to solve technical problems across teams.
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

Estimate Amount: 3 to 5 times a week throughout the local Maryland and DC area.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.