Senior Systems Engineer, Customer Programs

Key Responsibilities

• Customer technical lead: serve as the technical lead and main point of contact for automotive and industrial customers across pre-sales and post-sales, leading deployments and proof-of-concept projects.
• Demonstrations and presentations: execute product demonstrations and deliver technical presentations to both technical and non-technical audiences.
• Field troubleshooting and issue resolution: perform hands-on troubleshooting end to end, from hardware signals through software output, triage and resolve field issues including returns and failure investigation, and report defects with clear, actionable problem statements.
• Requirement definition and evaluation: gather requirements directly from customers and translate system-level objectives into measurable requirements, ensuring compliance across development phases.
• Point cloud and raw data analysis: perform in-depth analysis of lidar point cloud and raw sensor data to evaluate system capabilities and limitations.
• Sensor performance evaluation: characterize system behavior under diverse operating conditions, including weather, optical disturbances, and production variability, both in the lab and at customer sites.
• Data collection and analysis: design and execute data collection campaigns, and analyze large sensor datasets to extract insights that guide system improvements.
• Voice of the customer: carry field feedback and performance gaps back into the engineering roadmap.
• Feature and algorithm design: develop, test, and implement algorithms for point cloud processing, calibration, and system performance monitoring.
• KPI definition and testing: establish key performance indicators (for example range accuracy, false alarm rate, separability) and design validation methods.

Qualifications

• Required: Bachelor's or Master's degree in Electrical Engineering, Computer Science, Mechatronics, or a related field. 5+ years of experience in software, algorithms, and system performance engineering, preferably in lidar or related sensor technologies.
• Strong background in signal and image processing, embedded systems, and simulation environments.
• Proficiency in C++ and Python for algorithm development, performance testing, data analysis, and the ability to read, debug, and modify production code.
• Hands-on experience with lidar raw data and point cloud analysis, including inspection, validation, and common failure modes.
• Proven experience with sensor calibration, production integration, and automation tools.
• Demonstrated ability to define and evaluate system requirements, KPIs, and validation methods.
• Experience troubleshooting sensor systems end to end, from hardware signals through software output, including field deployment and debugging.
• Customer-facing experience: leading engagements with external partners and customers, and presenting to technical and non-technical audiences.
• Structured problem solving, including root cause investigation and identification of system-level performance gaps, with clear technical documentation and reports.
• Comfortable working in Linux environments, including shell, networking basics, and log analysis.

PREFERRED

• Familiarity with automotive industry standards (for example ASPICE, MISRA, AUTOSAR, V-Model, SAFe).
• Experience with sensor fusion, time synchronization, and perception applications.
• Experience in automotive or industrial markets.
• Familiarity with ROS or ROS2.
• Experience with automated test scripts and CI pipelines.
• Experience with IT, networks, and embedded platforms.

Additional Requirements

• Global travel as required, in the range of 20 to 30 percent.
• Valid California driver's license to operate company vehicles.
• Ability to lift or carry items up to 50 lbs.
• Position is onsite a minimum of 3 days at our Pleasanton, CA Office Base.
• Annual Salary Range: $140K-170K.