Senior Systems Engineer

About the role

Serve as a Primary or Secondary Engineer for assigned clients to build strategic plans, from analysis to plan development, recommendations, and presentation.
Collaborate with Network Engineers and leadership to design, implement, and support local and wide-area network solutions for clients.
Perform preventative maintenance on client computer systems as directed by Primary Engineers by following procedures and guidance to ensure clients systems are regularly maintained.
Lead and manage projects from planning and proposal through execution and completion, including coordinating timelines, resources, and client communication.
Monitor, manage, and resolve service tickets from creation to completion, handling more complex troubleshooting and escalating tickets as appropriate.
Perform and oversee preventative maintenance activities to ensure client systems meet firm standards for security, performance, and sustainability.
Provide technical expertise to our team members and clients while staying updated on industry standards.
Regularly travel to CT based client locations to troubleshoot problems or deploy hardware and software.
Provide after-hours emergency support and planned maintenance as needed.

Responsibilities

• Serve as a Primary or Secondary Engineer for assigned clients to build strategic plans, from analysis to plan development, recommendations, and presentation.
• Collaborate with Network Engineers and leadership to design, implement, and support local and wide-area network solutions for clients.
• Perform preventative maintenance on client computer systems as directed by Primary Engineers by following procedures and guidance to ensure clients systems are regularly maintained.
• Lead and manage projects from planning and proposal through execution and completion, including coordinating timelines, resources, and client communication.
• Maintain and manage service tickets from creation to completion, handling more complex troubleshooting and escalating tickets as appropriate.
• Oversee preventative maintenance activities to ensure client systems meet firm standards for security, performance, and sustainability.
• Provide technical expertise to our team members and clients while staying updated on industry standards.
• Travel to CT based client locations to troubleshoot problems or deploy hardware and software.
• Provide after-hours emergency support and planned maintenance as needed.

Requirements

• Associate degree in Information Technology or related field from an accredited college or university and/or equivalent years of experience.
• Minimum two years’ experience working in a Microsoft Server Environment required.
• Minimum two years experience managing SMB business network environments.
• PREFERRED: CompTIA Security+, CompTIA A+, CompTIA Network+.
• Knowledge in Windows Server 2008-2025 and Active Directory.
• Must have a valid driver’s license (or equivalent legal authorization to operate a vehicle).
• Must have access to reliable transportation to travel to various office and client locations as required.

Qualifications

• Working knowledge of general firewall and routing concepts.

Skills

• Technical expertise in Microsoft 365 Environments.

Benefits

• Competitive paid time off program.
• Subsidized benefit package that includes medical and dental coverage.
• LTD and life insurance, all paid entirely by the Firm.
• 401(k) plan that includes profit sharing.

Pay

Compensation is commensurate with experience.

Schedule

This position is a hybrid position. Hybrid team members alternate between working remotely at the office, or client locations.