Senior Systems Engineer

About the role

The Senior System Engineer designs, implements, and supports enterprise infrastructure solutions with a primary focus on the IBM i platform. This role partners with business and IT teams to evaluate technical requirements, develop scalable and secure infrastructure solutions, and ensures the performance of enterprise systems. They serve as a technical subject matter expert, resolve complex infrastructure issues, and drive continuous improvement through proactive planning and modernization.

Responsibilities

• Design, implement, maintain, and support enterprise infrastructure solutions with a primary focus on the IBM i platform.
• Gather, analyze, and document business and technical requirements to develop infrastructure solutions that align with organizational needs.
• Evaluate current-state environments and recommend future-state architecture with implementation plans that improve overall system operations.
• Monitor enterprise infrastructure and analyze system performance to proactively identify risks, capacity needs, and opportunities for improvement.
• Troubleshoot and resolve complex infrastructure, operating system, hardware, software, and application issues while serving as a technical escalation point.
• Configure and support enterprise operating environments, software installations, system updates, and infrastructure components following established standards.
• Design, execute, and document infrastructure testing and validation to ensure solutions meet technical and business requirements.
• Implement and maintain infrastructure security controls while supporting compliance with organizational standards and best practices.
• Coordinate with vendors and third-party providers to resolve technical issues and support infrastructure maintenance activities.
• Provide technical guidance, training, and knowledge sharing to users and team members.
• Participate in on-call support and respond to critical infrastructure incidents as required.
• Evaluate emerging technologies and recommend solutions that improve infrastructure capabilities, operational efficiency, and service delivery.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong experience managing and troubleshooting infrastructure on IBM i platform.
• Ability to diagnose and resolve technical problems using prescribed solution options.
• Experience reviewing requirements, evaluating recommendations, and developing appropriate technical plans.
• Ability to design, execute, and document systems/service tests.
• Conducts gap analyses and contributes to change strategies and implementation planning.
• Understands business context and documents current and future states of technical and process architectures.
• Analyzes trends and compiles data to support decision-making.

Preferred Qualifications

• Experience supporting large-scale enterprise infrastructure environments.
• Professional certifications related to IBM i, cloud platforms, systems administration, cybersecurity, or infrastructure technologies.
• Experience mentoring junior engineers or providing technical leadership.

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition and educational assistance programs
• Opportunities for career growth