Senior Systems Engineer

Responsibilities

• Systems Administration & Infrastructure
• Administer and maintain Windows server environments, including Active Directory
• Monitor infrastructure health and performance; proactively identify and resolve issues before they impact end users
• Develop and maintain infrastructure-as-code, automation scripts, and runbooks to improve operational efficiency (PowerShell, Bash, Python)
• Design, configure, and maintain LAN/WAN, wireless, and VPN environments including switches, routers, firewalls, and load balancers
• Maintain network documentation including topology diagrams, IP address management (IPAM), and change logs
• ServiceNow Development & Administration
• Configure and customize ServiceNow modules including Incident, Problem, Change, Service Catalog, and ITSM workflows
• Develop and maintain custom applications, business rules, client scripts, UI policies, flow designer automations, and integrations
• Partner with business stakeholders to gather requirements, design solutions, and deliver iterative improvements to the ServiceNow platform
• Manage ServiceNow instance administration including upgrades, cloning, performance tuning, and access controls
• Enterprise Platform & Security Services
• Administer and support Mobile Device Management (MDM) platforms (e.g., Kandji, Meraki Systems Manager) for device enrollment, compliance, and app deployment
• Manage Identity Provider (IdP) services including SSO, MFA, and user lifecycle management (e.g., Okta)
• Maintain and tune endpoint security solutions (EDR/XDR, antivirus, device compliance) and coordinate incident response with the security partner
• Administer email security tools including spam filtering and anti-phishing policies

Qualifications

• High School Diploma or equivalent
• 3–5 years of progressive experience in systems engineering, IT infrastructure, or a related technical role
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, firewalls) with hands-on configuration experience
• Experience with at least one ServiceNow module (ITSM, CMDB, or ServiceCatalog), including configuration or development
• Familiarity with MDM, IdP, endpoint security, and email security platforms
• Strong scripting and automation skills in one or more of: PowerShell, Bash, Python, or JavaScript
• Excellent troubleshooting methodology and the ability to work through complex, multi-system issues independently
• Strong written and verbal communication skills; able to translate technical concepts for non-technical audiences