Senior Systems Configuration Analyst

About the role

The Sr. Systems Configuration Analyst supports a comprehensive suite of Federal Reserve’s financial services offerings, including Fedwire Funds and Securities payment services. This role involves coordinating and performing business application configuration, setup, maintenance, testing, analysis, and troubleshooting in various Federal Reserve systems.

Responsibilities

• Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis, and troubleshooting in various Federal Reserve systems.
• Performs due diligence, business application systems research and analysis, processing, accounting and settlement configuration and testing.
• Engages, educates, and consults with financial institution accounting, business systems, and technical resources to analyze business application configuration and setup, assess impact, and ensure proper financial transaction processing and settlement.
• Collaborates with customers to understand their requirements and objectives.
• Serves as a primary point of contact for the customer and internal stakeholders, addressing inquiries and providing timely support throughout the process.
• Troubleshoots to resolve complex issues related to customer setup, including researching and documenting the issue, evaluating the severity, determining, and facilitating corrective action.
• Administers cross-training, develops training plans and materials, and provides consultation and/or training to other internal stakeholders as needed to support customers.
• Participates in or leads various projects or workgroups to collaborate on improvement initiatives, providing support and assistance with hosting meetings, developing agendas, creating presentations, documenting business requirements, complying with procedures and processes, and conducting user acceptance testing as needed.
• Provides technical guidance and support for critical testing activities, such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, operational or application conversions/enhancements, etc.
• Serves as the intermediary between customers and other internal stakeholders to report issues, provide status updates, etc.

Requirements

Five to eight years of experience preferred, with knowledge of advanced customer service skills, operational efficiencies and improvements, business process and procedures, business application systems configuration, testing and analysis, multi-tasking and communications, organizational skills, attention to detail, and problem-solving abilities.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Intermediate to advanced proficiency with Microsoft Office Applications.
• Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies.
• Research and analysis capabilities of a complex nature.
• Knowledge of risk management policies and practices.
• Intermediate to advanced knowledge of Payments operations and business application systems, e.g., Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM), and Payment Services (e.g., Fedwire Funds and Securities, FedNow).
• Intermediate to advanced project management skills and ability to manage projects effectively.

Skills

• Advanced Customer Service skills.
• Operational efficiencies and improvements.
• Business process and procedures.
• Business application systems configuration, testing, and analysis.
• Excellent Multi-tasking and Communications (written and verbal) Skills.
• Excellent Organizational skills and attention to detail with a proactive approach to problem solving.
• Intermediate to Advanced proficiency with Microsoft Office Applications.
• Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies.
• Research and analysis capabilities of a complex nature.
• Knowledge of risk management policies and practices.
• Intermediate to advanced knowledge of Payments operations and business application systems, e.g., Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM), and Payment Services (e.g., Fedwire Funds and Securities, FedNow).
• Intermediate to advanced project management skills and ability to manage projects effectively.

Pay

The salary range for this position is $72,300 - $108,500.

Schedule

This position is primarily on-site with residency commutable to one of our offices required.