Senior Systems Administrator
Heartland Business Systems · Omaha, NE · 1 mo ago
Information TechnologyFull-time
We need to output HTML fragment with sections: headings using for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
We have job description: "Job Type Full-time Description ...". The description includes role description, responsibilities, requirements, etc. We need to parse.
We need to avoid repeating job title as heading (not given). No Job ID.
We need to remove boilerplate: EEO, etc. At end there is "Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans." That's boilerplate; remove.
Also remove "Why HBS?" maybe that's benefits? It includes core values and what you can expect: Competitive Compensation Package, Growth Opportunities, Community Involvement, Personal Development, Employee and Family Celebrations, Green Initiatives, Personal Time Off, Work Life Balance, Recognition and Awards. That's benefits. So we can create Benefits section with those items.
Also "Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)" is compensation details. Could be Pay section? The instruction: include Pay section only if posting actually states them. It does mention Competitive Compensation Package with details. So we can create Pay section with that list.
Schedule: Not mentioned besides "Job Type Full-time". Could we infer schedule? It says Full-time but no specific schedule. The instruction: never create Schedule section unless posting actually states them. It only says Full-time, not schedule details like hours. Probably we should not create Schedule section.
Qualifications: The posting includes "Requirements How to qualify:" with bullet list: 5+ years experience, 3+ years designing..., Associate degree, certifications, outcome focused mindset, prioritization skills, team player, professional attitude. Those are qualifications/requirements. We can combine Requirements and Qualifications? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have About the role: description paragraph at start: "This role serves as a high-level technical escalation point..." That's about the role.
Responsibilities: list of duties from "Roles and Responsibilities/Essential Functions:" and following sentences.
Requirements: maybe the experience/education/certifications etc.
Qualifications: maybe the soft skills like outcome focused mindset, prioritization skills, team player, professional attitude. But we could also put those under Requirements. However we need to avoid thin sections. Could combine Requirements and Qualifications into one? But we need to follow instruction: use headings for those sections if we have content. Could make Requirements include both hard and soft qualifications. Then we could omit Qualifications heading.
Skills: maybe we could extract technical skills: networking, systems engineering, cloud platforms, security, etc. But not explicitly listed as skills. Could infer but better not to invent. So maybe skip Skills.
Benefits: we have list from "What you can expect from HBS:" includes Competitive Compensation Package (but that's Pay), Growth Opportunities, Community Involvement, Personal Development, Employee and Family Celebrations, Green Initiatives, Personal Time Off, Work Life Balance, Recognition and Awards. Also core values maybe not benefits. We'll create Benefits section with those items (excluding compensation). Pay section separate with compensation details.
Thus sections: About the role (
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real content.
We have job description: "Job Type Full-time Description ...". The description includes role description, responsibilities, requirements, etc. We need to parse.
We need to avoid repeating job title as heading (not given). No Job ID.
We need to remove boilerplate: EEO, etc. At end there is "Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans." That's boilerplate; remove.
Also remove "Why HBS?" maybe that's benefits? It includes core values and what you can expect: Competitive Compensation Package, Growth Opportunities, Community Involvement, Personal Development, Employee and Family Celebrations, Green Initiatives, Personal Time Off, Work Life Balance, Recognition and Awards. That's benefits. So we can create Benefits section with those items.
Also "Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)" is compensation details. Could be Pay section? The instruction: include Pay section only if posting actually states them. It does mention Competitive Compensation Package with details. So we can create Pay section with that list.
Schedule: Not mentioned besides "Job Type Full-time". Could we infer schedule? It says Full-time but no specific schedule. The instruction: never create Schedule section unless posting actually states them. It only says Full-time, not schedule details like hours. Probably we should not create Schedule section.
Qualifications: The posting includes "Requirements How to qualify:" with bullet list: 5+ years experience, 3+ years designing..., Associate degree, certifications, outcome focused mindset, prioritization skills, team player, professional attitude. Those are qualifications/requirements. We can combine Requirements and Qualifications? The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have About the role: description paragraph at start: "This role serves as a high-level technical escalation point..." That's about the role.
Responsibilities: list of duties from "Roles and Responsibilities/Essential Functions:" and following sentences.
Requirements: maybe the experience/education/certifications etc.
Qualifications: maybe the soft skills like outcome focused mindset, prioritization skills, team player, professional attitude. But we could also put those under Requirements. However we need to avoid thin sections. Could combine Requirements and Qualifications into one? But we need to follow instruction: use headings for those sections if we have content. Could make Requirements include both hard and soft qualifications. Then we could omit Qualifications heading.
Skills: maybe we could extract technical skills: networking, systems engineering, cloud platforms, security, etc. But not explicitly listed as skills. Could infer but better not to invent. So maybe skip Skills.
Benefits: we have list from "What you can expect from HBS:" includes Competitive Compensation Package (but that's Pay), Growth Opportunities, Community Involvement, Personal Development, Employee and Family Celebrations, Green Initiatives, Personal Time Off, Work Life Balance, Recognition and Awards. Also core values maybe not benefits. We'll create Benefits section with those items (excluding compensation). Pay section separate with compensation details.
Thus sections: About the role (About the role
), Responsibilities (Responsibilities
), Requirements (Requirements
), Benefits (Benefits
), Pay (Pay
).
We must not include empty sections.
Now we need to format lists: Use - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information; do not invent or summarize away detail.
Let's extract About the role prose: The first paragraph(s) before "Roles and Responsibilities/Essential Functions:":
"Job Type Full-time Description This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines."
We need to remove "Job Type Full-time Description" maybe as metadata; we can fold into a short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short
for Job Type Full-time. Or we can drop it. Probably include a short
at top:
Job Type: Full-time
. Then the About the role paragraph.
Now Responsibilities: list each duty from "Roles and Responsibilities/Essential Functions:" and following sentences until "Requirements". Let's capture:
- Serve as the high-level escalation point for complex incidents, service requests, and problem management.
- Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems.
- Perform deep-dive root cause analysis and implement long-term corrective actions.
- Collaborate with vendors and third-party providers to resolve escalated issues.
- Support the managed services advanced practice
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Acknowledge and respond to tickets based on Managed Services SLA.
- Mentor Tier 1 and Tier 2 technicians to improve troubleshooting skills and reduce escalations.
- Participate in internal technical reviews and contribute to continuous improvement initiatives.
- Communicate effectively with clients regarding complex issues, project/service updates, and recommendations.
- Provide guidance on technology strategy, lifecycle planning, and risk mitigation.
- Lead server, network, and application upgrades, migrations, and major changes
- Assist with incident response, vulnerability remediation, and security audits
- Ensure client environments align with compliance and regulatory requirements where applicable
- Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services.
- Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
- Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
- Work closely with service delivery, project teams, and account management
- Maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
- Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.
Note: The last bullet about utilization maybe part of requirements but it's under responsibilities list. We'll keep it as responsibility.
Now Requirements: after "Requirements How to qualify:" we have:
- 5+ years’ experience working in an IT service role, systems administration, and/or network administration.
- 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role.
- Associate degree in a technology-related field or equivalent experience
- Three or more of the following certifications: CCNA, Network +, Server+, Microsoft O365 or Azure certifications (excluding fundamental courses)
- Maintain an outcome focused mindset
- Have strong prioritization skills
- Always be a team player
- Carry a professional attitude and respectful demeanor
We could split into Requirements (hard) and Qualifications (soft). But we can keep all under Requirements.
Now Benefits: from "What you can expect from HBS:" list:
- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) -> but that's compensation; we will put in Pay.
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work Life Balance
- Recognition and Awards
Also core values maybe not benefits; but we could include them under Benefits? The instruction: Benefits section only if posting actually states them. It does state those items. So we list them.
Now Pay: from Competitive Compensation Package details: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans. Also maybe mention "Competitive Compensation Package". We'll list those.
Now we need to ensure we don't repeat content. Avoid duplication.
Now produce HTML fragment:
Job Type: Full-time
About the role
This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines.
Responsibilities
- Serve as the high-level escalation point for complex incidents, service requests, and problem management.
- Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems.
- Perform deep-dive root cause analysis and implement long-term corrective actions.
- Collaborate with vendors and third-party providers to resolve escalated issues.
- Support the managed services advanced practice
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Acknowledge and respond to tickets based on Managed Services SLA.
- Mentor Tier 1 and Tier 2 technicians to improve troubleshooting skills and reduce escalations.
- Participate in internal technical reviews and contribute to continuous improvement initiatives.
- Communicate effectively with clients regarding complex issues, project/service updates, and recommendations.
- Provide guidance on technology strategy, lifecycle planning, and risk mitigation.
- Lead server, network, and application upgrades, migrations, and major changes
- Assist with incident response, vulnerability remediation, and security audits
- Ensure client environments align with compliance and regulatory requirements where applicable
- Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services.
- Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
- Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
- Work closely with service delivery, project teams, and account management
- Maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
- Maintain a minimum of 75% utilization per fiscal year (prorated based on start date), balanced against professional development and on‑the‑job training, with annual re‑evaluation.
Requirements
- 5+ years’ experience working in an IT service role, systems administration, and/or network administration.
- 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role.
- Associate degree in a technology‑related field or equivalent experience.
- Three or more of the following cert
. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract About the role prose: The first paragraph(s) before "Roles and Responsibilities/Essential Functions:": "Job Type Full-time Description This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines." We need to remove "Job Type Full-time Description" maybe as metadata; we can fold into a short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short
for Job Type Full-time. Or we can drop it. Probably include a short
at top:
Job Type: Full-time
. Then the About the role paragraph. Now Responsibilities: list each duty from "Roles and Responsibilities/Essential Functions:" and following sentences until "Requirements". Let's capture: - Serve as the high-level escalation point for complex incidents, service requests, and problem management. - Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems. - Perform deep-dive root cause analysis and implement long-term corrective actions. - Collaborate with vendors and third-party providers to resolve escalated issues. - Support the managed services advanced practice - Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. - Acknowledge and respond to tickets based on Managed Services SLA. - Mentor Tier 1 and Tier 2 technicians to improve troubleshooting skills and reduce escalations. - Participate in internal technical reviews and contribute to continuous improvement initiatives. - Communicate effectively with clients regarding complex issues, project/service updates, and recommendations. - Provide guidance on technology strategy, lifecycle planning, and risk mitigation. - Lead server, network, and application upgrades, migrations, and major changes - Assist with incident response, vulnerability remediation, and security audits - Ensure client environments align with compliance and regulatory requirements where applicable - Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services. - Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. - Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. - Work closely with service delivery, project teams, and account management - Maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. - Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis. Note: The last bullet about utilization maybe part of requirements but it's under responsibilities list. We'll keep it as responsibility. Now Requirements: after "Requirements How to qualify:" we have: - 5+ years’ experience working in an IT service role, systems administration, and/or network administration. - 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role. - Associate degree in a technology-related field or equivalent experience - Three or more of the following certifications: CCNA, Network +, Server+, Microsoft O365 or Azure certifications (excluding fundamental courses) - Maintain an outcome focused mindset - Have strong prioritization skills - Always be a team player - Carry a professional attitude and respectful demeanor We could split into Requirements (hard) and Qualifications (soft). But we can keep all under Requirements. Now Benefits: from "What you can expect from HBS:" list: - Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) -> but that's compensation; we will put in Pay. - Growth Opportunities - Community Involvement - Personal Development - Employee and Family Celebrations - Green Initiatives - Personal Time Off - Work Life Balance - Recognition and Awards Also core values maybe not benefits; but we could include them under Benefits? The instruction: Benefits section only if posting actually states them. It does state those items. So we list them. Now Pay: from Competitive Compensation Package details: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans. Also maybe mention "Competitive Compensation Package". We'll list those. Now we need to ensure we don't repeat content. Avoid duplication. Now produce HTML fragment:Job Type: Full-time
About the role
This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines.
Responsibilities
- Serve as the high-level escalation point for complex incidents, service requests, and problem management.
- Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems.
- Perform deep-dive root cause analysis and implement long-term corrective actions.
- Collaborate with vendors and third-party providers to resolve escalated issues.
- Support the managed services advanced practice
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Acknowledge and respond to tickets based on Managed Services SLA.
- Mentor Tier 1 and Tier 2 technicians to improve troubleshooting skills and reduce escalations.
- Participate in internal technical reviews and contribute to continuous improvement initiatives.
- Communicate effectively with clients regarding complex issues, project/service updates, and recommendations.
- Provide guidance on technology strategy, lifecycle planning, and risk mitigation.
- Lead server, network, and application upgrades, migrations, and major changes
- Assist with incident response, vulnerability remediation, and security audits
- Ensure client environments align with compliance and regulatory requirements where applicable
- Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services.
- Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
- Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
- Work closely with service delivery, project teams, and account management
- Maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
- Maintain a minimum of 75% utilization per fiscal year (prorated based on start date), balanced against professional development and on‑the‑job training, with annual re‑evaluation.
Requirements
- 5+ years’ experience working in an IT service role, systems administration, and/or network administration.
- 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role.
- Associate degree in a technology‑related field or equivalent experience.
- Three or more of the following cert