Senior System Administrator- Augusta, ME

Key Results Area #1: Take Ownership of the Customer’s Technological Success Build long-term relationships with customersEnsure customers data and network security is maintained with industry best practicesDesign, estimate, quote, and implement solutions to solve customers’ problemsManage the lifecycle of customers infrastructure, hosted solutions, and budgetsWork alongside the Team Leader to achieve the best response times for customersInteract with the accounting department on the customers’ behalf and describe value for work performedAbility to generate and maintain your own work through identifying value-added opportunities, improvements or additional projects for a clientFull project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with little interaction from a team leader Key Results Area #2: Being a Valuable Team Member Provide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsTake responsibility for the training and education of less experienced team membersParticipate in regular team meetingsTake responsibility for your personal and career development Entry Knowledge Meet or exceed responsibilities and expectations of System Administrator Skill Level A fully trained and experienced Senior System Administrator will have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult tasks, and be able to perform preventative maintenance for all clients. Responsibilities Lead onsite projects when Network Engineer is unavailableAssist lower-level technicians in building their knowledge and experienceIndependently manage billable time through projects, onsite appointments, and ticketsEffective communication with client from problem definition and cost estimate through follow-up of successful solutionReliably manage the lifecycle of all customer’s technologyEstimate and quote sales for most projects and products/servicesProactively identify business problems and propose solutions to clientAccept assignment of emergency phone as requiredTake ownership of projects assigned from a team leader, and see them through to the end, with high customer satisfaction Expectations Adhere to policies and procedures as outlined in the Employee HandbookMeet or exceed the billable hours per day expectations established at each performance reviewBest indicator of success is to work 5 days a week and be on time for work each dayShow a good attitude towards people and a willingness and passion to learn new skillsHigh-level and continuous client communication (inc. conflict resolution)Demonstrate critical thinking and decision-making skills while working towards a solutionProactively manage a client’s IT infrastructure and expand IT services offeredAdd value to all work by checking backups after solving an issue, checking for updates, and personal communication with client staff members to identify other issuesDevelopment of high-level skills in an IT disciplineDelegation of work to team members as appropriateDevelop strong relationships with clients that result in an increased reliance on you for IT needs – even outside of regular working hoursMaintain a flexible schedule to allow for periodic night/weekend work and out of state work Benefits Health CareDentalVisionLife InsuranceRetirement PlanProfit Sharing Imagine not having to deal with the frustrations of IT. Think about how much more you could do in your business if you were not distracted by IT problems. We understand that technology has the power to make our lives easier. However, making everything operate in unison is difficult. We inherently believe technology should not be a burden and we exist to orchestrate it so that your business can achieve more. Our mission is to remove the burdens of technology by providing solutions that create efficiency, stability, and security. S. J. Rollins Technologies Inc. is a Maine Corporation that has been providing Hosted Services, Managed Services, Network Security, Software Development, and Phone & Communication solutions since its inception in 1986. We have a solid, proven 30-year history, an enduring commitment to customer satisfaction, and the expertise for your business needs.