Senior System Administrator

Position Overview

We are seeking a Senior System Administrator to join our dynamic infrastructure team at a growing company. This role is pivotal in leading the development of internal RMM system, security procedures, documentation, and enabling the helpdesk. As a key technical expert, you will handle advanced system administrative functions, Tier 3 escalations, provide advanced troubleshooting, and collaborate with cross-functional teams to enhance our IT systems. If you thrive in a fast-paced environment and are passionate about building secure and robust solutions while contributing to a company's growth, we want to hear from you!

Knowledge Skills Required

• Integrity: Adhere to Fracht's Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

Duties And Responsibilities

• Own NinjaOne RMM and Microsoft Intune as the technical lead: policy design, configuration profiles, compliance policies, and tenant hygiene.
• Design and operate the patching program for workstations and servers — patch rings, maintenance windows, pilot testing, rollback, and reporting against defined patching goals.
• Own Windows Autopilot provisioning and the standard device baseline, including application packaging and deployment.
• Build the automation layer: PowerShell, RMM scripted remediations, and scheduled routines that resolve common conditions without human involvement.
• Instrument the fleet — monitor system health, performance, capacity, and configuration drift across servers, desktops, and cloud services, with reporting that drives action.
• Drive configuration standards and consistency so junior admins can manage systems confidently and end users get a predictable experience.
• Advanced administration of workstations, servers, and cloud infrastructure.
• Lead administration of enterprise applications and services (Entra ID, Microsoft 365, DNS) and other SaaS platforms, establishing standards for the support tiers to follow.
• Contribute to availability and disaster recovery readiness: auditing systems and backups, defining recovery processes, and developing and testing per-service runbooks.
• Develop security processes and documentation to support new security policies for a growing organization implementing ISO 27001.
• Help oversee managed network infrastructure, including firewalls, switches, and Wi-Fi.
• Enforce and update security policies and compliance controls, using automation to report on posture and assist remediation.
• Serve as the escalation point for complex issues beyond the capabilities of junior admins, providing advanced troubleshooting across software, hardware, and network.
• Partner with our managed service provider to drive continuous alignment on policy, standards, and SLA performance.
• Participate in IT infrastructure projects — migrations, cloud adoption, hardware and software upgrades — including developing and executing project plans.
• Collaborate with stakeholders to align technical work with business needs.
• Mentor junior team members, and build the tooling, standards, and documentation that push resolution down to Tier 1.
• Participate in a limited emergency on-call rotation.

Education And/Or Work Experience Required

• 5+ years in systems administration, including 2+ years owning endpoint management at scale.
• RMM – Automation/scripting, Patching, software deployment
• Team player with positive attitude and sense of urgency.
• Through documentation skills
• Be able to work independently and stay on task.
• Network fundamentals, subnetting, basic network services, DNS, DHCP.
• Deeper knowledge of M365 including Security, O365, Intune, MFA, Defender, Teams Voice, SSO, Security practices.
• Customer service and Communication skills
• Experience with Azure joined workforce heavily leveraging SaaS applications
• Expert level problem solving skills
• Network fundamentals, DNS, DHCP, IP Subnetting, VLANS, VPN tunnels, client, hardware
• Backup systems and practices
• Working with MSP to continuously drive alignment on policies and SLA
• General VOIP Administration
• Ability to scope, and execute smaller projects
• Shape and develop IT systems for other team members to use
• Develop documentation for IT support and security related practices.
• Limited travel to remote offices

Physical Requirements

• Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Must be able to sit for prolonged period of time in office environment, desk setting
• Must be able to talk, listen and speak clearly on telephone.

This response is AI-generated, for reference only.