Senior Sustaining Engineer

About the role

We are seeking a Senior Sustaining Engineer to support the lifecycle of Particle Measuring Systems' deployed products and solutions. This role plays a critical part in ensuring product reliability, resolving complex technical issues, and driving continuous product improvement.

Responsibilities

• Serve as Level 3 technical escalation for complex product and system issues impacting customers or field service teams
• Investigate product failures and field issues using structured root cause analysis methodologies
• Work closely with R&D engineering teams to identify design-related issues and implement corrective actions
• Drive Corrective and Preventive Actions (CAPA) to resolve recurring product or system issues
• Analyze field data, service reports, and reliability trends to identify systemic product issues
• Develop technical documentation including troubleshooting guides, service bulletins, and engineering change recommendations
• Provide technical guidance and mentoring to service engineers and junior engineering staff
• Collaborate with Quality, Manufacturing, and Product Management teams to improve product performance and serviceability
• Participate in product lifecycle management activities including sustaining engineering reviews and reliability improvement initiatives
• Resolve technical and tactical issues through structured problem-solving and collaboration
• Communicate progress on resolutions to internal stakeholders and help with customer management as required

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 6+ years of relevant engineering experience supporting complex systems, instrumentation, or automation technologies; OR equivalent combination of education and experience
• Experience supporting fielded products or sustaining engineering activities
• Demonstrated success diagnosing complex technical issues across hardware, software, and system integrations
• Proficiency in coding and scripting (e.g., Python, PowerShell, or similar) aimed at accelerating troubleshooting activities, identifying effective workarounds, and reducing engineering effort required for bug fixing
• Strong problem-solving skills using structured methodologies such as 8D, A3, or RCA
• Experience supporting complex instrumentation or automation systems in production environments
• Experience working with industrial communication protocols such as Modbus, Ethernet/IP, and OPC UA
• Understanding of regulated manufacturing environments (GMP, GAMP, FDA, Annex 1 preferred)
• Strong collaboration and communication skills across engineering and customer support teams
• Ability to mentor junior engineers and guide technical problem-solving activities

Qualifications

• Strong technical troubleshooting capability
• Cross-functional collaboration
• The ability to translate field feedback into actionable product improvements

Skills

• Structured problem-solving
• Technical mentoring
• Collaboration with cross-functional teams

Benefits

Competitive base salary range: $95,000 – 140,000, depending on experience
Comprehensive benefits package: Health coverage, 401(k) retirement plan with company match, tuition reimbursement, employee recognition programs, employee assistance programs