Senior Surveillance Agent

About the role

The Senior Surveillance Agent oversees surveillance activities to support the safety, compliance, and integrity of casino operations. This role ensures a secure environment by monitoring surveillance activities, mentoring team members, and maintaining confidentiality.

Responsibilities

• Oversee and distribute tasks among surveillance agents to ensure effective management and prioritization.
• Analyze recorded and live surveillance video to identify suspicious activity and discrepancies related to gaming activities.
• Maintain comprehensive knowledge of all table games and apply advanced mathematical skills to support the verification of payouts, reimbursements, and reconciliations.
• Utilize subject matter expertise to identify and address potential risks to operational integrity.
• Provide training and mentorship to new and existing Surveillance personnel.
• Manage high-volume communication channels, accurately capture and log critical information, and compile player analyses.
• Exercise sound judgment in conducting observations, preparing and reviewing detailed reports, and compiling player analyses aligned with established thresholds and evaluation criteria.
• Maintain strict confidentiality while supporting departmental objectives through data-driven assessments and documentation.
• Collaborate with casino operations and leadership to gather essential information for investigations involving criminal activity, regulatory compliance, and safety-related incidents.
• Monitor restricted areas to prevent unauthorized access using discretion and sound judgment.
• Prepare and disseminate timely, accurate, and contextual notifications to organizational leadership regarding significant events.
• Oversee and assign Surveillance Agents to conduct casino department audits.
• Ensure Surveillance Agents have a thorough understanding of San Manuel Tribal Gaming Commission internal controls, policies, and procedures.
• Perform other duties as assigned to support the efficient operation of the department.

Requirements

• A Bachelor’s degree in criminal justice, accounting, law, psychology or related field required.
• Minimum one (1) year of experience in surveillance, security, or relevant casino experience required.
• One (1) year in a leadership capacity involving the planning, organizing, coaching, mentoring, development, and/or oversight of personnel and their responsibilities preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Qualifications

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Excellent report writing and verbal communication skills.
• Intermediate proficiency in database management systems and internet research skills.
• The ability to successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within the first six (6) months.
• The ability to speak effectively before groups of personnel or management and/or give direction to team members.

Skills and Abilities

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Excellent report writing and verbal communication skills.
• Intermediate proficiency in database management systems and internet research skills.
• The ability to successfully pass an internal certification on all table games offered at Yaamava’ Resort & Casino within the first six (6) months.
• The ability to speak effectively before groups of personnel or management and/or give direction to team members.

Benefits

No benefits are listed in the provided job posting.

Pay

No pay details are provided in the job posting.

Schedule

No schedule details are provided in the job posting.