Senior Support Services Business Analyst

About the Role

You will analyze complex financial, business, and operational data in areas such as financial and expense performance, cost-benefit analysis, forecasting, return on investment, and service performance. You will analyze trends, formulate recommendations, and facilitate process improvement initiatives.

Responsibilities

• Prepares financial, business, trend, and operational analyses of products, services, projects, or general business, including budget analysis, cost-benefit analysis, technology/capital equipment analysis, and vendor services.
• Partners with and facilitates discussions with individuals and business areas to understand and prioritize business needs and processes.
• Monitors benchmarks and market trends, and prepares financial projections.
• Plans and assists in implementing process improvement initiatives and installing best business practices.
• Creates comparative matrices based on total cost/benefit analysis.
• Assists in the development of financial proformas and product/service evaluations.
• Utilizes systems and department software to develop and maintain financial reporting tools to support business decisions, including reports on savings, return on investment, and compliance.
• Prepares related reports, graphs, charts, presentations, and other documents to support analysis.
• Assists in and supports the development of business policies/procedures as needed.
• Develops, implements, and evaluates special projects related to process and operational improvement initiatives, and recommends cost savings/standardization opportunities.

Requirements

• Bachelor's Degree in Business or related field.
• Typically requires 5 years of experience in financial analysis, cost-benefit analysis, and budgeting.

Skills

• Demonstrated knowledge of department-specific functionality and processes.
• Proficient in the use of Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products.
• Expertise preparing, importing, and manipulating information in spreadsheets, databases, and presentations.
• Strong analytical skills necessary to make sound decisions and recommendations based on data analysis.
• Ability to successfully facilitate process improvement activities.
• Strong project management skills and the ability to work on multiple projects simultaneously.
• Excellent organizational and prioritization skills with the ability to coordinate several functions and resources to accomplish objectives.
• Ability to function independently with limited supervision within a broad scope of guidelines and established policies and goals.
• Excellent oral and written communication skills.
• Excellent interpersonal skills with demonstrated ability to interact professionally with providers, leadership, and other staff.

Preferred Qualifications

• Experience with MS Tools, including PowerBI.
• Using PowerBI to connect sources of data to create visuals.
• Comfort level speaking with and collaborating with business leaders.
• Experience working with outside vendors.
• Epic and/or Workday experience.

Physical Requirements and Working Conditions

• The incumbent may be exposed to road and weather conditions.
• Generally will be exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Minimal travel required.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. The incumbent may be required to perform other related duties.