Senior Supply Chain Manager, North America Destination Operations

About the role

Amazon Global Logistics (AGL) North America Destination Operations manages the end-to-end flow of international freight into Canadian Fulfillment Centers — from ocean vessel arrival at port through drayage, transload, linehaul, and final delivery. We are looking for a Supply Chain Manager III to own the E2E strategy for Canada Overseas Imports (Ocean/ Air) and Ground Imports (cross-border), driving lead time reduction, cost optimization, and network reliability across a complex multi-modal supply chain.

Responsibilities

• Own the end-to-end import logistics strategy for Canada, defining how goods move from origin ports to Canadian fulfillment centers across ocean (FCL/LCL), air, drayage, transload, linehaul, and intermodal rail while managing daily execution to ensure network reliability
• Drive cost reduction and lead time improvement across all transportation modes by identifying optimization opportunities, managing carrier and logistics service provider performance through SLAs and scorecards, and resolving disruptions in real time
• Expand Canada's logistics capabilities by developing new port entry strategies, onboarding transload partners, and building scalable processes and standard operating procedures for a maturing market
• Partner cross-functionally with Customs, Capacity Planning, Retail, Finance, FC Operations, and technology teams to align supply chain execution with demand signals and to improve visibility, milestone tracking, and automation
• Own key performance metrics including Total Lead Time and Imports Delivery Accuracy, conducting root-cause analysis and communicating results and trade-offs to senior leadership through structured business reviews

Qualifications

• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
• 5+ years of experience in supply chain management, logistics operations, or transportation management
• 3+ years of experience managing cross-functional programs or projects with multiple stakeholders
• Experience with international freight operations across one or more modes (ocean, air, or ground)

Preferred Qualifications

• MBA, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• Experience in trade compliance, customs operations, customs brokerage, supply chain, logistics or similar
• Bias for action, and the ability to thrive in ambiguity
• Familiarity with generative AI applications in supply chain planning or operations
• Experience operating in a fast-changing regulatory or trade compliance environment

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.