Senior Supervisor Procurement – Enterprise Services (Hybrid)

About the role

The following position is to join our RTX Enterprise Services team.

Responsibilities

• Own stakeholder engagement across broad-ranging internal customers; assess business impact and assign priorities using an intake/SLA framework and transparent communication.
• Set clear service expectations; run cadence to align work with business urgency and risk.
• Serve as the escalation path; resolve issues quickly while maintaining customer trust and satisfaction.
• Lead customers through scope growth and optimization efforts—clarify process changes, deliver enablement, and drive adoption.
• Standardize best practices and workflows; implement knowledge sharing across teams.
• Champion continuous improvement rooted in data and feedback.
• Supervise sourcing and PO execution across non-product categories; review documentation for policy/control adherence.
• Manage dual compliance tracks: company-funded procurement and USG procurement compliant with FAR/DFARS and related requirements (e.g., flowdowns, T&Cs, and audits).
• Collaborate with Legal, Strategic Sourcing, IT, and Finance to negotiate and close EULAs/SaaS terms, SLAs, DPAs/security addendums, audit/usage rights, and professional services agreements.
• Volatile Macroeconomic Resilience: Monitor market dynamics; proactively mitigate risk via alternate sourcing, index-based pricing, should-cost analysis, and renegotiations.
• Balance speed and compliance while protecting value under supply constraints, inflation, or rapid demand shifts.
• Provide daily direction to a hybrid/virtual team; coach, mentor, and develop talent.
• Manage and improve KPIs: PO cycle time, PO throughput, SLA adherence, customer satisfaction (CSAT), compliance/adherence, cost avoidance/savings, supplier OTD.

Qualifications

• You Must Have:
• A university degree in Supply Chain, Business, Engineering, or related field or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 5+ years of professional experience in procurement/supply chain.
• Experience in USG procurement (FAR/DFARS; T&Cs; flowdowns) and company-funded indirect procurement.
• Experience in change leadership, leading teams/customers through process or operating-model transitions.
• Hands-on experience negotiating software agreements (EULAs, SaaS, renewals, SLAs, DPAs/security addendums) and understanding software pricing models (subscription, perpetual, tiered, user/device-based).
• Familiarity with CPSR readiness and audit expectations; exposure to TINA considerations.
• Experience with professional services and consulting categories.
• Data-driven approach to performance management; excellent communication and presentation skills.
• Strong customer management skills—demonstrated ability to triage conflicting stakeholder needs and maintain trust.
• We Prefer:
• Data-driven approach to performance management; excellent communication and presentation skills.
• Strong customer management skills—demonstrated ability to triage conflicting stakeholder needs and maintain trust.
• Hands-on experience negotiating software agreements (EULAs, SaaS, renewals, SLAs, DPAs/security addendums) and understanding software pricing models (subscription, perpetual, tiered, user/device-based).
• Familiarity with CPSR readiness and audit expectations; exposure to TINA considerations.
• Experience with professional services and consulting categories.
• Data-driven approach to performance management; excellent communication and presentation skills.
• Strong customer management skills—demonstrated ability to triage conflicting stakeholder needs and maintain trust.
• Hands-on experience negotiating software agreements (EULAs, SaaS, renewals, SLAs, DPAs/security addendums) and understanding software pricing models (subscription, perpetual, tiered, user/device-based).
• Familiarity with CPSR readiness and audit expectations; exposure to TINA considerations.
• Experience with professional services and consulting categories.
• Data-driven approach to performance management; excellent communication and presentation skills.
• Strong customer management skills—demonstrated ability to triage conflicting stakeholder needs and maintain trust.
• Hands-on experience negotiating software agreements (EULAs, SaaS, renewals, SLAs, DPAs/security addendums) and understanding software pricing models (subscription, perpetual, tiered, user/device-based).
• Familiarity with CPSR readiness and audit expectations; exposure to TINA considerations.
• Experience with professional services and consulting categories.

What We Offer

• Robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Pay

The salary range for this role is 86,800 USD - 165,200 USD.

Schedule

This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX, Farmington, CT, Cedar Rapids, IA, Andover, MA, McKinney, TX or Tucson, AZ.

Benefits

• Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Privacy Policy and Terms

Click on this link to read the Policy and Terms.