Senior Supervisor, Data Center Critical Facilities

Responsibilities

• Lead and supervise Critical Facilities Technicians and Operators, ensuring 24x7 operational coverage and adherence to operational procedures
• Oversee daily operations of electrical, mechanical, HVAC, power, cooling, and life-safety systems to maintain data center uptime
• Ensure compliance with Equinix safety standards, regulatory requirements, and operational policies
• Act as an escalation point for incidents, alarms, and abnormal conditions, drive root cause analysis and corrective actions
• Support preventive and corrective maintenance activities, including vendor coordination and change management
• Partner with Engineering, Construction, Security, and Customer Operations teams to support site initiatives and customer requirements
• Maintain accurate documentation, logs, and reports related to incidents, maintenance, and operational performance
• Coach, mentor, and develop team members, support performance management and training initiatives
• Participate in audits, inspections, and continuous improvement efforts to enhance operational resilience

Qualifications

• 5+ years of experience in critical facilities, data center operations, or mission-critical environments
• 2+ years of people leadership or supervisory experience in an operations or facilities setting
• Strong working knowledge of electrical and mechanical systems (UPS, generators, switchgear, chillers, HVAC)
• Experience responding to incidents and managing escalations in high-availability environments
• Ability to work onsite, including nights, weekends, or on-call rotations as required
• Strong communication, leadership, and cross-functional collaboration skills