Senior Supervisor, Bank Fraud Investigations

Ally Financial only succeeds when its people do. We see our people as individuals with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.

About the role

This is an in-office role with a hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, and Dresher PA.

The Fraud Investigations Senior Supervisor oversees a fraud investigation team, ensuring thorough and effective investigations of fraudulent activities. This role involves managing case assignments, providing guidance and support to investigators, and ensuring compliance with legal and regulatory requirements. The Senior Supervisor will also collaborate with various departments to develop strategies to prevent and detect fraud.

Responsibilities

• Plans, conducts, and reports the results of a variety of investigative assignments, including difficult and challenging matters, with minimal supervision on both external and internal cases.
• Oversees scope, timing, and direction of investigations, including identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations.
• Supervises and leads the fraud investigation team, providing direction and support on complex cases.
• Assigns and monitors investigation cases to ensure timely and thorough resolution.
• Develops and implements investigation procedures and protocols to enhance efficiency and effectiveness.
• Collaborates with internal departments, law enforcement, and external agencies to support investigations.
• Provides training and mentorship to fraud investigators, fostering professional development.
• Analyzes trends and patterns in fraud cases to identify vulnerabilities and recommend preventive measures.
• Ensures compliance with Federal and State laws, regulations, and internal policies.
• Stays updated on industry best practices and emerging trends in fraud prevention and investigation.
• Performs other duties as assigned.
• Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Monitors staff in daily tasks, operations, and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including effective delegation of assignments, developing work schedules, and providing necessary training.

Requirements

• High school Diploma or GED equivalent.
• 3+ years of experience.

Qualifications

• 3+ years of Fraud experience.
• Bachelor's Degree in Criminal Justice preferred.
• 3+ years of fraud investigation leadership, investigations, and operations experience in a financial institution.
• Work-related experience should consist of an in-depth background in bank administration, compliance, and supervisory skills.
• Experience should also consist of an in-depth background in bank fraud investigations of all types, including forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ACH, etc.), banking operations, government regulations, knowledge of UCC codes, and industry defenses to adverse claims and compliance/operational support.
• CFE, CAFP, and CFCI Certifications preferred or ability to obtain within 1 year.
• Ability to make appropriate judgments and decisions with limited guidance.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.
• Ability to maintain confidentiality and instill trust within the organization.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong decision-making and critical-thinking abilities.
• High ethical standards and integrity.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: Industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, 529 educational savings assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: Flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program.
• Building a Family: Adoption, surrogacy, and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts.
• Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program, and other employee discount programs.
• Other compensations: Depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity.

Pay

Base Pay Range: $70,000 - $120,000 USD. An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. This position is eligible to participate in our annual incentive plan.

Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.