Senior Suites Manager| Caesars Superdome

About the role

This individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation. Key responsibilities include:

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
• Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
• Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
• Cooking and serving food and beverages to guests.
• Handle guest relations and monitor adherence to quality assurance standards.
• Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Aid the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental midyear and end of the year reports.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Perform other related duties, tasks and responsibilities as required.

Qualifications

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.
• The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.