Senior Style Advisor

Role Overview

The Style Advisor (SA) is a brand ambassador responsible for delivering exceptional customer experiences, building meaningful client relationships, and supporting the store’s commercial and operational objectives.

Customer & Brand Experience

• Act as a brand ambassador for Varley, delivering personalised service and building trust and community with customers.
• Build strong relationships with new and existing customers to encourage loyalty and repeat business.
• Deliver the Varley service ceremony consistently, providing styling advice, creating outfits, and exceeding customer expectations.
• Support retail events, VIP appointments, and community initiatives that enhance the customer experience.
• Share insights from customer interactions to improve service delivery and customer engagement.
• Provide feedback to store leadership on opportunities to improve sales and operational performance.
• Maintain strong product knowledge, including seasonal collections and awareness of market trends.

Service & Selling

• Drive sales and KPIs through effective selling and personalised customer interactions.
• Contribute to a culture of clienteling to support repeat business and customer engagement.
• Provide insights from customer interactions to support continuous improvement initiatives.
• Maintain alignment with Senior Style Advisors and store leadership on operational and sales priorities.

Operations & Store Standards

• Follow all operational policies and procedures, escalating any non-compliance or risk to management.
• Maintain high standards of store presentation, organisation, and back-of-house areas in line with Varley brand guidelines.
• Support smooth and efficient daily store operations in a fast-paced retail environment.
• Work collaboratively with fellow Style Advisors, Senior Style Advisors, Store Operations and management to support operational excellence.
• Contribute to a positive and professional team environment through respectful, proactive, and supportive behaviours on the shop floor.
• Regularly check and review communications sent through Zipline to stay up to date on all updates and task completion.

Success Metrics

• Consistently deliver exceptional customer experiences and create meaningful relationships, reflected in customer feedback systems.
• Contribute to store sales, KPIs, and clienteling success.
• Smooth daily store operations aligned with Varley brand standards.
• Positive engagement with colleagues, collaborative working, and knowledge sharing.

Key Skills & Experience / The Ideal Candidate

• Customer-focused and passionate about delivering exceptional service and styling expertise.
• Strong team player with positivity, professionalism, and enthusiasm.
• High attention to detail and professional presentation.
• Passionate about fashion and knowledgeable about current market trends.
• Agile, adaptable, and able to work effectively in a fast-paced retail environment.
• Proactive and enthusiastic about learning, development, and continuous growth.
• Minimum 1 year of experience in a similar retail or service-led role.
• Flexible to work shifts including weekends, evenings, and public holidays.
• Comfortable using POS systems, CRM, and digital tools for clienteling.

Our People

We think of ourselves as an international family-run business that embodies our founders’ commitment to creating timeless collections for the modern woman. What started as a company of two has grown into a close-knit team of thinkers, creators, and innovators, taking care of our clothes, each other, and our community. Split across the UK and USA, our team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another. Everything else should take care of itself.

Our Values

• We are the sum of many parts
• We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team.
• We pursue quality in everything we do
• We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes.
• We are data-driven decisions and purposeful actions
• We prioritise thoughtful analysis and informed decision making. Our brand is timeless and valuable
• We never compromise our product
• We respect and exceed customer expectations

Pay Range

The Pay Range For This Role Is 29 - 29 USD per hour(Stanford Store)