Senior Strategic Partner Manager - SMB New Verticals Partnerships

About the Team

The SMB New Verticals Channel Partnerships team manages DoorDash’s strategic POS and integration partner ecosystem across emerging business lines, including Alcohol, Convenience, Retail, and future New Verticals categories. The team sits at the intersection of partner management, sales, product, operations, technical integrations, and merchant success.

About the Role

This team is responsible for growing DoorDash’s integrated merchant footprint across SMB New Verticals by building strong provider partnerships that align partner and DoorDash roadmaps and unlock scalable merchant growth.

Responsibilities

• Own the strategy and operating rhythm for a portfolio of strategic integration / ecommerce partners across SMB New Verticals.
• Lead recurring partner meetings, QBRs, executive check-ins, and cross-functional reviews.
• Build quarterly partner plans and OKRs tied to GOV growth, active store count, cancellation rate, catalog quality, onboarding performance, and SSIO adoption.
• Diagnose partner performance issues using data, partner feedback, merchant escalations, and internal dashboards.
• Own pilot-to-GA readiness for new integrations, including success criteria, launch playbooks, enablement, support paths, and risk mitigation.
• Shape product roadmap and go-to-market strategies based on merchant feedback.
• Serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and logistics teams.
• Help partners expand across verticals such as Alcohol, Convenience, Retail, and emerging categories.
• Develop scalable playbooks, decision trees, one-pagers, and training materials for internal teams.
• Build trust with external partners by setting clear expectations, communicating transparently, and following through.

Requirements

• 6+ years of experience in partnerships, business development, account management, strategic customer success, project management, or a related external-facing role.
• Experience managing complex, multi-stakeholder partnerships or customer relationships.
• Strong cross-functional leadership skills, with the ability to influence teams you do not directly manage.
• Experience building partner plans, QBRs, business reviews, or structured account strategies.
• Strong analytical skills and comfort using data to identify risks, size impact, and recommend actions.
• Able to operate in ambiguity, create structure, and move work forward without constant direction.
• Strong written and verbal communication skills, including comfort leading partner conversations and internal executive updates.
• Track record of managing multiple priorities, workstreams, and stakeholders at the same time.
• Bachelor’s degree or equivalent practical experience.

Qualifications

• Experience with technology, SaaS, marketplace, retail, POS, or API-based partnerships (Nice to Have).
• Experience working with strategy, consulting, product, engineering, technical account management, or operations teams (Nice to Have).
• Experience in a high-growth or early-stage business where processes are still being built (Nice to Have).
• Experience with Salesforce, Sigma, Tableau, SQL, Google Sheets, or similar CRM and BI tools (Nice to Have).
• Experience building business cases, partner scorecards, roadmaps, or performance dashboards (Nice to Have).
• Experience with commercial structures, co-marketing, referrals, or partner incentives (Nice to Have).
• Experience working within Alcohol, Convenience, Retail, or Grocery spaces (Nice to Have).

Skills

• Strategic thinking and partnership management.
• Data analysis and problem-solving.
• Effective communication and stakeholder management.
• Ability to work in a fast-paced, cross-functional environment.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.

Pay

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Schedule

The role is remote, with travel as needed for partner meetings, QBRs, team offsites, and training.

Equal Opportunity Employer

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.