Senior Store Manager - Miami Beach

About the Role

Behind every great team is a great coach. As a Nike Senior Store Manager (referred to as a Senior Head Coach), you’ll be the face of NIKE, guiding customers with your diverse experience and perspective. You’ll lead a high-volume, fast-paced team focused on delivering exceptional customer service while embodying Nike’s belief that if you have a body, you are an athlete. Your passion for sport and customer service will bring Nike’s global culture to life, fostering an inclusive and supportive environment for your team and community.

You’ll ensure your team creates positive moments, has fun, and feels part of something bigger. Using your retail expertise, you’ll drive store growth strategies, build community partnerships, and inspire your team to deliver the best experience for customers.

Responsibilities

• Lead, coach, and inspire your team to deliver outstanding customer experiences while fostering inclusion and support.
• Drive store growth strategies and build community partnerships.
• Cultivate a high-performing, engaged team environment with a culture of recognition and rewards.
• Ensure store operational excellence, including P/L statements, labor management, expenses, activations, and programs.
• Lead your store’s team and business results, including budgeting, planning, customer service, sales, and people leadership.
• Collaborate with District Partners on key enterprise-wide initiatives and programs.
• Maintain enthusiasm, passion, and knowledge about Nike products and services.
• Achieve sales, service, organization, customer satisfaction, and profitability goals while upholding safety and operational standards.

Requirements

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder, and stand for extended periods with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution, employee coaching, and counseling.
• Willingness to work weekends, nights, and holidays as needed.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Accounts and Flexible Savings Accounts (after 12 months of continuous employment).
• 401(k) Plan, CERA, Employee Assistance Program, and mental/emotional health support.
• Financial coaching and education, child development support, and caregiving benefits (starting on day one).
• Accrued paid time off and holiday pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Access to the Optum Employee Assistance Program at no cost for you and your family.
• Discounts for you and your family from Nike, Converse, and Jordan (up to 50% off).

Schedule

Full-time, 34-40 hours per week, including nights and weekends.