Senior Store Leader

About the role

Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade. Develop business driving initiatives that build a repeat business or that attracts a new customer. Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach. Ensure team is compliant with all clientele standards and thank you note policy. Ensure all associates complete the sales training program. Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Responsibilities

• Lead the development of clientele by building and maintaining relationships with clients, producing strong results from proactive outreach and the development of a personal business trade.
• Develop business driving initiatives that build a repeat business or attract new customers.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team compliance with all clientele standards and thank you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales.
• Achieve financial success through improvement of measurable statistics that positively impact the store performance.
• Hire, train, and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
• Perform annual performance evaluations with quarterly review of employee goals.
• Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand, and builds a bench strength of qualified candidates to fill key open positions.
• Attend, on average, two annual company management meetings.
• Understand and communicate the kate spade new york brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
• Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, and opportunities to increase sales to DL.
• Communicate to DL customer feedback and quality issues in order to improve customer service and sales.
• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
• Conduct regular store meetings to ensure accurate and consistent communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
• Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping, and receiving in order to maintain the integrity of the inventory.
• Oversee loss prevention policies and procedures to be 100% compliant.

Qualifications

• Minimum 3 years management experience in luxury goods or a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.

Skills And Abilities Required

• Professional sales development and exceptional interpersonal skills.
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Comfortable in making decisions and mediating conflict within a team-environment.
• Proficient in Windows-based software such as Excel, Word, and Outlook.

Physical Requirements

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 40 pounds.
• Able to climb ladders.
• Able to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).
• Able to maneuver sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Pay

$62,000.00 - $94,000.00

Schedule

Available to work store schedule, as needed, including evenings and weekends.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

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