Senior Station Manager

About the role

The Senior Station Manager is responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations. They drive vision for the station team and create quality initiatives, process change initiatives, and other lean initiatives to enable the functional area and ultimately the delivery station to meet and exceed business plans. They problem-solve for closing gaps between performance and goals, set and clarify requirements and expectations for Operations, Area, and Shift Managers, measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments. They manage an environment concerning the delivery of Amazon orders directly to customers, operate on a 24/7 basis, manage day-to-day relationships with multiple Delivery Service Providers (DSPs), present operational metrics regularly to the senior leadership team, hire and develop top talent, and create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives, and other lean initiatives to enable the functional area and ultimately the delivery station to meet and exceed business plans
• Problem-solves for closing gaps between performance and goals
• Set and clarify requirements and expectations for Operations, Area, and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders directly to customers, operates on a 24/7 basis, manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area, and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Qualifications

• Bachelor's degree or equivalent
• 7+ years’ direct management experience, including a salaried, hourly, and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environment
• Demonstrated track record of delivering performance and financial-based results in high-pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions, and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third-party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends, and holidays

Preferred Qualifications

• Degree in Engineering, Operations, or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development