Senior Station Manager

AMZL Sr. Station Leaders (Site Leaders) oversee all budgetary, people development, and operations objectives for an Amazon Logistics Delivery Station (DS). This role involves managing and leading a team of Operations, Area, and Shift Managers, coaching and mentoring to meet performance objectives, and building leadership bench strength.

Responsibilities

• Responsible for overall safety, quality, performance, customer experience, and people development for all delivery station operations.
• Drives vision for the station team and creates quality initiatives, process change initiatives, and other lean initiatives to meet and exceed business goals.
• Problem-solves to close gaps between performance and goals.
• Sets and clarifies requirements and expectations for Senior Operations, Operations, Area, and Shift Managers.
• Measures performance, provides feedback, and holds managers accountable for their departments' performance.
• Manages an environment focused on delivering Amazon orders directly to customers, handling rising volume and complexity on a 24/7 basis.
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Presents operational metrics regularly to the senior leadership team.
• Hires and develops top talent, creating and implementing talent plans for each site, including talent acquisition, performance management, career development, succession planning, and employee engagement.
• Leverages ideas from Senior Ops, Ops, Area, and Shift Managers to create improvement plans for the functional area.
• Cultivates a strong culture and engagement across all levels of the delivery station teams.
• Shares best practices across departments, shifts, and the network.
• Collaborates with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to secure resources for projects and initiatives.

Requirements

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience, including a salaried, hourly, and agency workforce, in logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environments.
• Demonstrated track record of delivering performance and financial results in high-pressure environments.
• Experience with performance metrics, process improvement, and lean techniques.
• Experience with full lifecycle staffing, including interviewing, hiring, performance management, promotions, and terminations.
• Strong analytical capability; ability to dig into data and find solutions for operational problems.
• Excellent communication skills (local language and English, written and verbal).
• Experience managing third-party resources on a regional/national scale.
• Experience managing a contingent workforce in a business with peak seasons.
• Flexibility to work a variety of hours as business demands, including overnight, weekends, and holidays.

Preferred Qualifications

• Degree in Engineering, Operations, or a related field; MBA preferred.
• Experience in a startup environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development.

Pay

Base salary range: $121,500.00 - $164,400.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with options for supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about benefits at amazon.jobs/en/benefits.