Senior Station Manager

About the role

AMZL Sr. Station Leaders are responsible for all budgetary, people development, and operations objectives for an Amazon Logistics Delivery Station (DS). This includes managing and leading a team of Operations, Area, and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and developing leadership bench strength within the DS.

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations.
• Drives vision for the station team and creates quality initiatives, process change initiatives, and other lean initiatives to meet and exceed business goals.
• Problem-solves to close gaps between performance and goals.
• Sets and clarifies requirements and expectations for Operations, Area, and Shift Managers. Measures performance, provides feedback, and holds managers accountable for their departments.
• Manages an environment focused on delivering Amazon orders directly to customers, handling rising volume and complexity on a 24/7 basis.
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Presents operational metrics regularly to the senior leadership team.
• Hires and develops top talent, creating and implementing a talent plan for the site, including talent acquisition, performance management, career development, succession planning, and employee engagement.
• Leverages Operations, Area, and Shift Managers by sourcing and nurturing ideas and rolling them into improvement plans.
• Cultivates a strong culture and engagement throughout all levels of the delivery station team.
• Takes proactive steps to share best practices across departments, shifts, and the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to secure support and resources for projects and initiatives.

Requirements

• Bachelor's degree or equivalent.
• 7+ years of direct management experience, including a salaried, hourly, and agency workforce, in logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environments.
• Demonstrated track record of delivering performance and financial results in high-pressure environments.
• Experience with performance metrics, process improvement, and lean techniques.
• Experience with the full lifecycle of staffing, including interviewing, hiring, performance management, promotions, and terminations.
• Strong analytical capability; track record of digging into data and finding solutions for operational problems.
• Excellent communication skills (local language and English, written and verbal).
• Experience managing third-party resources on a regional/national scale.
• Experience managing a contingent workforce in a business with peak seasons.
• Flexibility to work a variety of hours as business demands, including overnight, weekends, and holidays.

Preferred Qualifications

• Degree in Engineering, Operations, or a related field; MBA preferred.
• Experience in a startup environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development.

Pay

Base salary range: $135,000.00 - $182,700.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.