Senior Station Manager, AMZL

About the role

AMZL Sr. Station Leaders are responsible for all budgetary, people development, and operations objectives for an Amazon Logistics Delivery Station (DS). This includes managing and leading a team of Operations, Area, and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and developing leadership bench strength within the DS.

Candidate must be open to any location within a 50-mile radius.

Responsibilities

• Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations.
• Drives vision for the station team and creation of quality initiatives, process change initiatives, and other lean initiatives to meet and exceed business plan goals.
• Problem-solves to close gaps between performance and goals.
• Sets and clarifies requirements and expectations for Operations, Area, and Shift Managers. Measures performance, provides feedback, and holds managers accountable for their departments.
• Manages an environment focused on delivering Amazon orders directly to customers, operating 24/7 with rising volume and complexity.
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Presents operational metrics regularly to the senior leadership team.
• Hires and develops top talent, including creating and implementing a talent plan for talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Leverages Operations, Area, and Shift Managers by sourcing and nurturing ideas, rolling them into improvement plans for the functional area.
• Cultivates a strong culture and engagement throughout all levels of the delivery station team.
• Takes proactive steps to ensure best practices are shared across all departments, shifts, and the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives.

Requirements

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience, including a salaried, hourly, and agency workforce, in logistics, fulfillment, last-mile manufacturing, engineering, production, or distribution environments.
• Demonstrated track record of delivering performance and financial results in high-pressure environments.
• Experience with performance metrics, process improvement, and lean techniques.
• Experience with the full lifecycle of staffing, including interviewing, hiring, performance management, promotions, and terminations.
• Strong analytical capability; track record of digging into data and finding solutions for operational problems.
• Excellent communication skills (local language and English, written and verbal).
• Experience managing third-party resources on a regional/national scale.
• Experience managing a contingent workforce in a business with peak seasons.
• Flexibility to work a variety of hours as business demands, including overnight, weekends, and holidays.

Preferred Qualifications

• Degree in Engineering, Operations, or a related field; MBA preferred.
• Experience in a startup environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development.

Pay

Base salary range: $135,000.00 – $182,700.00 USD annually (locations: Cary, Garner, Raleigh, NC).

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.