Senior Staff Technical Program Manager

About the Role

We are seeking a highly skilled and experienced Senior Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency. This role is ideal for someone who sees building Tech Strategy & Execution (TSE) as a crucial enabling technology, possesses strong expertise in software design architecture and system design, and enjoys solving technically complex problems in AI/ML, cloud computing, and platform enhancements.

Responsibilities

• Develop new tools and processes to support the strategic direction of the organization.
• Create and manage long-term goals of the organization, ensuring they are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Identify systems needs and/or define processes to improve efficiency, reliability, and scalability.
• Lead initiatives involving non-functional requirements and platform-level changes, effectively communicating with engineers.
• Demonstrate analytical depth by diving into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments.
• Take end-to-end responsibility: from planning and strategy development to execution and accountability for quarterly and annual goals.
• Work closely with business and engineering teams to define, streamline, and design business requirements, then drive engineering to implementation through all phases of the Software Development Lifecycle (SDLC).
• Define, iterate, and improve operational excellence in a large organization, with high exposure to tech and business leaders.

Requirements

• Bachelor’s degree and 12+ years of Strategic Technical Program Management experience.
• Experience in challenging problem-solving, deep diving into issues, identifying root causes, and suggesting realistic solutions.
• Ability to synthesize information quickly, distill key takeaways, and present insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing them into business insights.
• High standards and a bias toward action, with the ability to meet tight deadlines and prioritize workloads in a fast-paced environment.
• Expert communication and interpersonal skills; ability to run meetings and work streams with senior leadership across the company.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.

Pay

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $169,000/year in our lowest geographic market to $290,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits

• Annual bonus: 0-20% of the base salary.
• Medical, Dental, Vision, Life, and AD&D insurance.
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA).
• Long-term/Short-term Disability coverage.
• Employee Assistance Program (EAP).
• 401K Plan with Company Match.
• 18-21 days of Paid Time Off (PTO) a year based on tenure.
• 12 Public Holidays.
• Paid Parental leave.
• Pre-tax commuter benefits.

Other Compensation may include bonuses, equity, or other forms of compensation in addition to the established salary range.