Senior Staff Technical Program Manager

About the role

We are seeking a highly skilled and experienced Senior Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency. You will work closely with company-wide business & Engineering teams to help define, streamline, design and analyze data to build business requirements, then work with engineering teams to articulate requirements, perform functional & technical data & system analysis, and drive engineering to implementation via all phases of the Software Development Lifecycle (SDLC). You will drive execution with a sense of urgency and technical depth, and possess a high degree of collaborative skills, and the ability to influence and communicate effectively on many levels.

Responsibilities

• Work with business & Engineering teams to define, streamline, design and analyze data to build business requirements.
• Articulate requirements and perform functional & technical data & system analysis with engineering teams.
• Drive engineering to implementation via all phases of the Software Development Lifecycle (SDLC).
• Develop new tools and processes to support the strategic direction of the organization.
• Create and manage long-term goals of the organization; ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Identify systems needs and/or define processes to improve efficiency and enable reliability and scalability.
• Speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes.
• Apply analytical depth: use metrics, deep-dive into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments.
• Define, iterate and improve operational excellence in a large organization.
• Have high exposure to various tech and business leaders depending on the focus of initiative.
• Own end-to-end responsibility: from planning and strategy development to execution and accountability for quarterly and annual goals.

Qualifications

• Bachelor’s degree.
• 12+ years of Strategic Technical Program Management experience.
• Experience in challenging problem solving, deep-diving into issues, identifying root-causes, and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills; ability to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload, and achieve effective results in fast-paced and dynamic environments; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.

Skills

• Strong subject matter expertise in software design architecture and analysis.
• Strong background in system design and data analysis required for defining must-have capabilities for a platform.
• Experience solving technically complex problems and delivering outcomes in AI/ML and cloud computing.
• Execution-oriented with attentive detail to driving platform enhancements and improvements across technology.

Benefits

• Medical, Dental, Vision, and Life insurance.
• AD&D insurance.
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA).
• Long-term/Short-term Disability.
• Employee Assistance Program (EAP).
• 401K Plan with Company Match.
• 18–21 days of Paid Time Off (PTO) per year based on tenure.
• 12 Public Holidays.
• Paid Parental leave.
• Pre-tax commuter benefits.

Pay

Base pay ranges from $169,000/year in our lowest geographic market to $290,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.