Senior Staff Site Reliability Operations Technical Lead

About the role

NVIDIA is seeking a Site Reliability Operations Technical Lead to serve as the senior technical individual contributor for reliability and support at the Durham, North Carolina site. The role owns technical service delivery locally, acts as the support point of last resort before regional and global platform teams, and provides technical leadership to site support engineers. The incumbent will handle the hardest issues across Active Directory, Exchange, database platforms, and compute infrastructure, lead the site through major incidents, and drive out recurring problems.

Responsibilities

• Own day‑to‑day site operations — incidents, requests, critical issues, and support coverage — with accountability for queue health, SLA attainment, backlog, and service quality, plus site asset and inventory management across lifecycle, refresh, procurement, and compliance.
• Serve as Tier 3 escalation owner for the site and AMER across identity (AD, hybrid Entra ID, GPO, Kerberos/LDAP, SSO, MFA), messaging (Exchange hybrid mail flow, mailbox, SMTP relay), compute (Windows, Linux, macOS, virtualization, storage, and hands‑on datacenter and lab hardware), and endpoint (M365, Teams, Intune, Autopilot, imaging through migrations) driving root‑cause and permanent fixes rather than repeat break‑fix.
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; audit readiness and evidence; and partnership with InfoSec on incident response and privileged access.
• Drive critical issues into global platform teams and vendors with reproduction cases and diagnostic evidence through to a committed fix.
• Act as technical lead for site SRO engineers, setting standards, reviewing work, directing blocking issues, building diagnostic rigor through mentorship, and owning the site knowledge base and runbook library.
• Serve as the primary technical contact for site IT, partnering with employees, site and executive leadership, Facilities, Security, HR, and Procurement on incidents, planned changes, onboarding and moves, and office and lab expansions.
• Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting; analyze ticket and reliability trends to eliminate top recurring drivers; and champion AI‑driven and agentic solutions that advance SRO strategy.
• Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums, and lead operational decisions in the manager’s absence.

Requirements

• 12+ years in enterprise support engineering, infrastructure, or end‑user services, including 5+ years in a senior, lead, or escalation‑tier role in a multi‑site environment.
• Deep hands‑on experience with Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux servers, virtualization, enterprise storage, and datacenter hardware.
• Enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf, or equivalent), Windows 11, and the Microsoft 365 ecosystem, plus endpoint security and vulnerability remediation.
• Database operations support and networking fundamentals — DNS, DHCP, VLAN, wireless, firewall policy, and switch‑level troubleshooting.
• Scripting and automation in Python, PowerShell, or Bash applied to real support problems, and experience with ServiceNow or a similar ITSM platform.
• Demonstrated technical leadership without formal authority, excellent executive‑level communication during incidents, and a focus on root‑cause analysis.
• Willingness to work on‑site and hands‑on (including lifting and moving equipment), join an on‑call rotation, and support after‑hours maintenance windows and cutovers.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Preferred qualifications

• Experience supporting engineering, lab, R&D, or manufacturing environments with specialized equipment and non‑standard availability requirements.
• Local technical lead experience through a site build‑out, relocation, or major migration; or experience influencing global standards and tooling roadmaps for site and regional needs.
• Executive support programs, AV and hybrid conference‑room technologies, or build automation with measurable efficiency and experience benefits.

Compensation

Base salary range: $184,000 – $264,500 USD, determined by location, experience, and internal parity. The role is also eligible for equity and additional benefits.

Benefits

Eligible for equity awards and a comprehensive benefits package.