Senior Staff Representative - Quality Assurance, Internal Audit

About the role

As a Senior Staff Representative in Quality Assurance – Internal Audit, you will play a key role in supporting United Airlines' compliance with regulatory requirements and internal standards through audits, investigations, and continuous improvement efforts. This role is critical to the integrity of our Continuing Analysis and Surveillance System (CASS) and the safety and reliability of our operations. You will conduct comprehensive audits, assess operational compliance, and collaborate across departments to drive high standards of quality and performance.

This is a remote position with a 50% travel requirement. While the role is fully remote, we prefer candidates based near one of our hub locations: San Francisco, Los Angeles, Chicago, Denver, Newark, Houston, or Washington D.C. (IAD)

Key Responsibilities

• Lead and execute audits and investigations in alignment with 14 CFR Part 121.373 and United's CASS program.
• Conduct internal and external compliance audits, approvals, and surveillance of Technical Operations and vendor practices.
• Perform risk assessments, write detailed audit reports, and monitor corrective actions to ensure regulatory and quality standards are met.
• Support continuous improvement by evaluating regulatory compliance across maintenance, engineering, fueling, aircraft records, procurement, and manufacturing.
• Investigate quality and process issues using interviews, data analysis, and evidence collection to identify root causes and validate corrective/preventive actions.
• Collaborate with stakeholders to finalize audit findings, ensure follow-up actions, and support audit closure and reporting.
• Provide guidance to CASS Review Board and maintain effective liaison with the FAA and other regulatory authorities.
• Represent United in industry and regulatory meetings, serving as the company's subject matter expert.
• Communicate audit insights and recommendations to senior leadership through reports and presentations.
• Apply Safety Management System (SMS) principles in all surveillance and auditing activities.

Minimum Qualifications

• Bachelor's degree in Aviation, Engineering, Technology, or a related field, or equivalent work or military experience
• Two or more years of aviation experience, preferably in aircraft maintenance, inspection, engineering, or quality assurance
• Working knowledge of applicable FAA regulations and company maintenance programs
• Familiarity with engineering documents including CMMs, AMMs, IPCs, WDMs, and technical drawings
• Strong analytical, communication, presentation, and problem-solving skills
• Proficiency with Microsoft Office and the ability to quickly learn company systems
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred Qualifications

• Advanced degree in a technical, safety, or aviation-related field, or equivalent work experience
• Auditing or maintenance experience with Part 145 Repair Stations
• Professional certification in quality or safety
• Knowledge and experience in the Aviation Maintenance Quality Management System Standard (AS9110) and experience in detailed root cause analysis methodologies such as Sologic RCA
• FAA Airframe and/or Powerplant (A&P) Certificate
• ASQ Certification and/or Six Sigma Green Belt
• Three or more years of aviation experience in maintenance, engineering, inspection, or quality assurance
• Experience conducting quality audits, investigations, and risk assessments
• Experience developing policies, procedures, or quality programs
• Experience using data analytics and visualization tools such as Spotfire, Palantir, or SQL
• Knowledge of process improvement methodologies and process mapping techniques

Pay

The base pay range for this role is $89,965.00 to $117,212.00. The base salary range listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, vision, life, accident & disability
• Parental leave
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k)
• Flight privileges