Senior Staff Quality Engineer

About the role

We're seeking a Senior Quality Engineer to join our mission-driven team at Findhelp. As a pivotal member of our agile application teams, you'll be responsible for driving the delivery of exceptional software releases through strategic testing, proactive quality coaching, and comprehensive quality management.

Responsibilities

• Lead the design and implementation of comprehensive manual and automated testing strategies for complex, high-risk features and systems, covering both functional and non-functional requirements.
• Orchestrate and optimize cross-functional quality interventions, collaborating closely with development, product, and business analysis teams to embed quality upstream.
• Proactively identify and mitigate potential quality deficiencies and testing challenges during the early design and architecture phases, acting as a key quality advocate.
• Drive the integration and optimization of automated testing within our CI/CD pipelines, ensuring seamless and efficient delivery.
• Architect and implement scalable processes to identify and remove organizational barriers to high-quality software delivery.
• Collaborate strategically with stakeholders across the organization to ensure the rock-solid reliability and performance of critical assets, including API endpoints and microservices.
• Champion and implement novel approaches to quality advocacy, fostering a continuous improvement mindset across engineering.
• Provide expert guidance and mentorship to junior and mid-level quality engineers, cultivating their technical expertise, leadership skills, and quality best practices.
• Lead efforts in defining, tracking, and reporting key quality metrics and KPIs for your functional area, providing actionable insights for continuous improvement.

Qualifications

• 5+ years of experience as a Quality Engineer or similar role, with a significant focus on software quality assurance in an agile environment.
• Proven expertise in designing, developing, and maintaining robust test automation frameworks using a keyword-driven and Page Object Model approach.
• Proven ability to apply risk-based testing principles to prioritize testing efforts and allocate resources effectively.
• Extensive experience with API test automation, including proficiency in tools and techniques for validating RESTful/SOAP services.
• Demonstrated ability to coach and mentor development teams on quality best practices, testability, and shift-left approaches.
• Track record of successfully implementing and scaling impactful quality processes that enhance team efficiency and product reliability.
• Exceptional communication and interpersonal skills, capable of articulating complex technical concepts to diverse audiences (technical, non-technical, and external stakeholders).
• Proficiency with Python and PyTest for test automation.
• Experience with Robot Framework and/or Playwright is preferred.
• Familiarity with web technologies such as Javascript and React.
• Experience working with cloud platforms, specifically Google Cloud.
• Familiarity with monitoring and logging tools like Elastic Stack (Elasticsearch, Kibana).
• Experience with performance, security, or accessibility testing.
• A highly proactive and self-driven individual who consistently identifies opportunities for improvement, anticipates potential quality challenges, and takes initiative to implement solutions.