Senior Staff Operations Engineer, AIOps

The Difference You Will Make

You will lead the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability.

You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably.

You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented.

A Typical Day

You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions.

You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success.

You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews.

You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency.

You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer.

Your Expertise

• 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure.
• Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD.
• Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation.
• Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations.
• Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs.
• Proficient in Python or Go.
• Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS).

Your Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.