Senior Specialist, Shipboard Housekeeping Performance and Support

Responsibilities

• Research and recommend new technologies, chemicals, and equipment to enhance Rooms Division efficiency and product delivery.
• Serve as the primary contact for Rooms Division technology development, coordinating with GuestView, Shoreside team, and shipboard leadership to launch enhancements.
• Track ship appearance and cleanliness ratings, identifying variances to target.
• Maintain and update Rooms Division SharePoint documents, HESS and MSPM updates, and inspection documentation.
• Prepare fleet communications, presentations, and meeting documentation to support shipboard teams in achieving operational standards.
• Own, track and report Rooms Division shoreside performance targets.
• Use dashboards and analytical tools to provide real-time visibility into operational performance, identifying trends, bottlenecks, and improvement areas.
• Conduct regular performance reviews, producing detailed operational insights for leadership.
• Maintain asset condition reports and inventory transparency to support strategic resourcing.
• Ensure accurate shoreside operational data capture, communication, and alignment to continuous improvement initiatives.
• Manage the Rooms Division financial tracking tool and maintain financial visibility for fleet operations.
• Analyze performance against budgets and forecasts, producing cost analyses and dashboards.
• Identify trends, variances, and cost-saving opportunities, offering strategic recommendations to optimize financial outcomes.
• Collaborate with procurement, supply chain, and shipboard teams to ensure cost-effective resource utilization.
• Model and reinforce Princess Culture Essentials and The Princess Purpose service principles across the Rooms Division team.
• Support change management and promote a culture of continuous improvement and innovation.
• Encourage teammate driven ideas, assisting with development, approval and implementation processes.
• Maintain knowledge of all Rooms Division shipboard roles and rotations to ensure accurate guidance and support planning.
• Support shipboard leadership in maintaining safe and compliant environments.
• Affirm compliance with all HESS and US Public Health standards.
• Assist in coordinating shipboard resources during outbreak situations requiring elected sanitation measures.
• Review internal and external audit findings, supporting development of remediations plans and long term prevention strategies.

Requirements

• Experience in hotel operations, housekeeping, or Rooms Division management (shipboard or shoreside).
• Demonstrated experience with inventory management, cleanliness standards, or public health processes.
• Experience with data analysis, reporting and systems implementation.
• Strong operational understanding of hotel environments and guest experience drivers.
• Shipboard experience in Rooms Division operations.
• Experience with HESS, MSPM and public health compliance programs.
• Background in large-scale fleet or multi-site hotel operations.
• Experience contributing to continuous improvement or change management initiatives.

Qualifications

• Experience in hotel operations, housekeeping, or Rooms Division management (shipboard or shoreside).
• Demonstrated experience with inventory management, cleanliness standards, or public health processes.
• Experience with data analysis, reporting and systems implementation.
• Strong operational understanding of hotel environments and guest experience drivers.
• Shipboard experience in Rooms Division operations.
• Experience with HESS, MSPM and public health compliance programs.
• Background in large-scale fleet or multi-site hotel operations.
• Experience contributing to continuous improvement or change management initiatives.

Skills

• Strong time management and organizational skills.
• Ability to maintain reliable and consistent attendance.
• Capacity to be punctual and meet deadlines.
• Ability to collaborate effectively with colleagues and work as part of a team.
• Demonstrated professionalism in all interactions and tasks.

Benefits

Princess provides comprehensive and innovative benefits to meet your needs, including:

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.