Senior Specialist, Product Management

Overview

The Offers team is looking for a Product Management Sr. Specialist to help drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate will lead day-to-day maintenance and seamless CX journey while monitoring existing Offers presentment channels, performance, and site analytics for our global customers.

Responsibilities

• Lead day-to-day maintenance and seamless CX journey while monitoring existing Offers presentment channels, performance, and site analytics for our global customers
• Coordinate with internal global offers team and regions to align on offer presentment roadmaps and potential enhancements
• Support managing tasks related to implementing cardholder journeys for new clients and market opportunities and quarterly program cycles
• Work cross-functionally across offers organization: Product Enablement, Product Development, Commercialization, and Engineering Teams and partner with broader support operational teams such as Product Operations, CIS, and Business Operations as needed
• Liaise with Regional Product teams on channel maintenance, enhancements, translations, and key performance indicators on health and success
• Partner with third party vendors to manage presentment, capability & CX enhancements, AI translations, campaigns, audits, image sourcing, and creative assets for marketing campaigns
• Support strategy for future of presentment and outlook on the competitive landscape
• Lead budget activities tied to offer presentment management

Requirements

• Strong attention to detail, ensuring accuracy, quality, and consistency across deliverables and processes
• Hightly organized, with the ability to prioritize competing demands and effectively manage timelines and stakeholders
• Technical knowledge is a plus, with the ability to understand technical concepts and collaborate effectively with product and technology teams
• Ability to manage multiple projects simultaneously, balancing priorities while maintaining focus on execution and delivery
• Ability to thrive in a fast-paced environment, demonstrating adaptability and sound judgment amidst changing business needs
• Drive for automation and process improvement, identifying opportunities to increase efficiency, scalability, and operational effectiveness
• Motivated self-starter with a passion for delivering results, taking ownership of initiatives and proactively driving work forward
• Curious mindset, with a desire to learn, ask questions, and continuously seek opportunities for improvement and innovation
• Strategic thinker, capable of connecting day-to-day execution with broader business objectives and long-term goals

Qualifications

• Experience in product management or a related field
• Understanding of digital payment systems and technologies
• Knowledge of customer acquisition and engagement strategies
• Experience with open banking and security solutions
• Excellent communication and collaboration skills

Skills

• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with CRM tools and analytics platforms

Benefits

• Comprehensive health and wellness programs
• Flexible work arrangements
• Accommodations for individuals with disabilities
• Professional development opportunities

Pay

The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include:

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• and many more