Senior Specialist, IAM, SailPoint
About the role
KPMG is seeking a Senior Specialist, IAM, SailPoint to join our Managed Services practice. This role involves diagnosing and resolving Identity and Access Management (IAM) incidents, managing the incident lifecycle, and maintaining professional relationships with clients.
Responsibilities
- Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
- Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
- Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
- Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
- Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Requirements
- Minimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context
- Bachelor's degree from an accredited college/university in Information Technology or a related field is required; Certified Information Systems Security Professional (CISSP) or other related cybersecurity certification is preferred; ITIL certification with a focus on Incident Management is preferred
- Clear understanding of IAM processes, controls, and systems, notably SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
- Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous
- Strong communication skills, both written and oral, are essential for this role, while proficient in MS Word, Excel, and PowerPoint
- Must be able to work night and weekend shifts
Qualifications
The ideal candidate should be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Skills
Applicants must possess the following skills:
- Ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations
- Strong communication skills, both written and oral
- Proficient in MS Word, Excel, and PowerPoint
- Ability to work night and weekend shifts
Benefits
KPMG offers a comprehensive compensation and benefits package, including:
- Comprehensive health insurance
- Retirement savings plans
- Flexible work arrangements
- Professional development opportunities
Pay
The pay range for this role is $80,000 - $120,000 annually.
Schedule
This role requires working night and weekend shifts.