Senior Specialist, Client Success
About the role
We’re seeking a future team member for the role of Senior Associate, Client Success to join our Client Service Practice team. This role is located in Pittsburgh, PA.
Responsibilities
- Support the development and deployment of service-related communications for clients to inform, align and drive adoption of key initiatives
- Partner closely with service teams and other internal stakeholders to support client education and training strategies tied to business initiatives and change events
- Maintain and track alignment across enterprise initiatives impacting client experience
- Contribute to the execution of the Client Service strategy across Platforms
- Develop executive-ready materials to communicate progress of Practice initiatives
- Collaborate across teams to foster a culture of accountability, partnership and continuous improvement
- Support strategic transformation initiatives focused on improving the client experience and operational effectiveness
Requirements
- Bachelor’s degree required
- 3-5 years of relevant professional experience in client service, training, communications or strategic transformation initiatives
- Experience with cross-functional initiatives and collaborating with multiple stakeholders
- Ability to analyze problems, prioritize tasks and execute in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency in Microsoft PowerPoint, Excel and other presentation or collaboration tools
Qualifications
- Not specified
Skills
- Not specified
Benefits
About The Team At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a Few Of Our Recent Awards America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Pay
The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.
Schedule
Not specified