Senior Specialist, Business Operations & Engagement, AWS HR

About the role

The Specialist for AWS PXT Business Operations and Internal Engagement serves as the operational engine of the AWS PXT people agenda — owning the mechanisms, cadences, and communications that keep a global HR organization aligned, accountable, and connected. This role sits at the intersection of business operations, AI-enabled process design, and employee engagement, and is responsible for translating strategic priorities into repeatable, measurable execution.

Responsibilities

• Business Cadence & Rhythm of the Business

  • Owns the full AWS PXT cadence: WBRs, MBRs, QBRs, offsites, and strategic planning (3YP, OP1/OP2)
  • Drives business reviews including metrics dashboards, goals dashboards, and offline review packages
  • Manages long-range and annual planning processes; coordinates cross-functional alignment mechanisms

• AI-Enabled Automation

  • Serves as the team's AI adoption champion — testing tools and embedding practical applications into cadences
  • Identifies opportunities to reduce manual effort, increase speed, and improve data quality

• Goals Management

  • Manages annual goal uploads, dashboards, monthly reviews, and stakeholder coordination across all AWS PXT sub-teams
  • Runs semi-annual 1:1 goal reviews with HR Senior Team Leads; produces "Goals Health" reporting

• Internal Engagement & Communications

  • Leads internal communications programming: Global Town Halls, CloudKeepers forums, PXT Huddles, and recognition programs
  • Owns the engagement calendar and tracks sentiment metrics to guide programming decisions
  • Manages leadership messaging and maintains permission groups for communications and data access

• Strategic Partnership

  • PARTNER WITH AWS PXT LEADERS ON QBR DOCUMENTS, PEOPLE PLAN DEVELOPMENT, AND CROSS-FUNCTIONAL COORDINATION

About the team

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. The AWS People Experience and Technology (HR) team want to be known for having built the builders who power tech, enabling success for thousands of employees, millions of customers, and billions of end users across very diverse societies. If you'd like to be part of building the most customer-centric cloud services provider in the industry, this is your chance.

Qualifications

• Basic Qualifications

  • Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
  • 5+ years of HR, talent acquisition, management consulting, or project/program management experience

• Preferred Qualifications

  • Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
  • Experience creating and implementing large-scale organizational programs
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Experience improving and creating new processes and structure to achieve goals

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.